Kinga Choden
6/42 Beatrice St ,QLD
Summary
Dedicated business student with hands-on experience in customer service and hospitality, demonstrating a strong commitment to enhancing customer satisfaction through personalized service delivery. Proficient in thriving within fast-paced environments, showcasing initiative and adaptability while collaborating effectively with teams. Core competencies include effective communication, problem-solving, and efficiency across various settings. Aiming to leverage skills and experience to contribute meaningfully in a professional environment.
Overview
6
6
years of professional experience
Work History
Cleaner
Woobin Kim
Brisbane, QLD
08.2024 - Current
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
- Sanitized frequented areas and equipment using approved supplies.
- Emptied trash cans and replaced liners as needed.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
F&B Attendant
w Brisbane
Brisbane, QLD
10.2023 - Current
- Responded promptly to any customer complaints regarding food quality or service standards.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Stocked service stations with ice, napkins and straws.
- Assisted in maintaining a clean work environment by wiping down surfaces when needed.
- Maintained dining and food service areas to maximize safety and cleanliness.
- Addressed and resolved customer complaints to ensure satisfaction.
- Confirmed accuracy of bills before presenting them to customers for payment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Processed payments via cash, credit card or other accepted methods of payment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Received orders from customers for food and beverages.
- Cleared away dirty plates and glasses promptly at the end of each meal period.
- Set tables for upcoming meals by following food service guidelines.
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
Accontant
Druk Fiber Works
Thimphu, Bhutan
02.2021 - 01.2023
- Analyzed balance sheets for mistakes and inaccuracies.
- Performed month-end closing activities such as journal entries and account reconciliations.
- Prepared monthly closing entries for multiple companies' books of records.
- Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
- Performed audits of operational and financial areas to check compliance.
- Maintained accurate accounts for cash, fixed assets and other transactions.
Receptionist
Osel Hotel
Thimphu, Bhutan
06.2019 - 01.2021
- Kept records of room availability and guest accounts, manually or using computers.
- Responded to customer complaints and addressed issues promptly and professionally.
- Maintained accurate records of occupied rooms, reservations and cancellations.
- Issued room keys and escort instructions to bellhops.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Transmitted and received messages using telephones or telephone switchboards.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Handled telephone inquiries regarding availability of rooms, prices, facilities, directing calls accordingly.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Checked in guests using established procedures, verified guest identification and credit card information.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
Education
Diploma in Business
Queensland University of Technology
Brisbane, QLD02-2024
Higher Education Administration
Yonten Kuenjung Academy
Bhutan12-2018
Bachelor of Business - Human Resources Management
Queensland University of Technology
Brisbane, QLDSkills
- Communication skills
- Problem-solving
- Multitasking Abilities
- Sweeping and mopping
- Exceptional time management
- Commercial and residential cleaning
- Customer satisfaction
Accomplishments
I was recognized as the Employee of the Month in 2020 at Osel Hotel while working as a receptionist. In 2021, I also received the Best Employee of the Month award from Druk Fiber Works. Additionally, I have been nominated for various awards at W Brisbane.
Languages
English
Professional
Bhutanese
Native/ Bilingual
Hindi
Limited
Nepali
Elementary
References
References available upon request.
Timeline
Cleaner
Woobin Kim
08.2024 - Current
F&B Attendant
w Brisbane
10.2023 - Current
Accontant
Druk Fiber Works
02.2021 - 01.2023
Receptionist
Osel Hotel
06.2019 - 01.2021
Diploma in Business
Queensland University of Technology
Higher Education Administration
Yonten Kuenjung Academy
Bachelor of Business - Human Resources Management
Queensland University of Technology