KING PATRICK SANTOS

• Demonstrated excellent interpersonal skills while interacting with clients, family members, physicians or other healthcare professionals.
• Adhered to strict confidentiality guidelines while handling sensitive information related to clients' health conditions or personal matters.
• Assisted with daily living activities such as bathing, dressing, eating, and mobility.
• Maintained accurate records of services provided, changes in client's condition, progress notes.
• Communicated regularly with family members about client's health status and needs.
• Monitored vital signs including blood pressure and pulse rate.
• Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.

• Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing.
• Collaborated with cross-functional teams including marketing, operations, finance.
• Monitored competitors' activities, prices, products, and services in order to stay ahead of the competition.
• Identified potential clients, built relationships, and negotiated contracts.
• Researched target markets to understand the needs of current and potential customers.
• Participated in weekly meetings with executive leadership team members to discuss progress toward goals.

Industry : Healthcare

To handle a team of Business Development Managers

Create strong relationships with key client stakeholders at both senior and mid-management levels.

Work closely with colleagues on cross-territory opportunities and other internal teams on marketing materials and cause studies

Establish sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products

Complete national sales operational requirements by scheduling and assigning employees; following up on work results

Contribute to team effort by accomplishing related results as needed

Research and identify new business accounts, opportunities, and areas of growth - including new markets, service growth areas, healthcare trends, talent solutions.

• Industry: Records and Information Management, Digitization and Logistics.

• Assesses prospective and assigned customer’s current and potential needs, determining appropriate Iron Mountain products and solutions
• Develops and implements strategies and business plans through understanding the client's business model, planning and decision making channels from understanding the customer's value proposition and ability to explain how they differentiate themselves in the market
• Builds customer relationships through strategic conversations to understand organizational business objectives and goals
• Understands and influences a wide range of customer stakeholders (including Iron Mountain channel partners) while acting as industry expert to the customer
• Maintains a consistent ‘pipeline’ that enables meeting and exceeding quota attainment
• Activities to support pipeline and account activity include, managing timely detailed responses to RFP’s, tracking activity in SFDC, forasting, conducting competitive research and knowledge of Iron Mountain product offerings
• Responsible for final account sales and revenue growth through leading negotiation process and ensuring an acceptable on time outcome from a solution proposal, pricing, profitability, liability, and SLA perspective for accounts to meet and exceed quota attainment
• The Business Development role will work to collaborate with the customer on net new opportunities and work through Negotiated and RFP sales processes
• Negotiate pricing and SLA as appropriate

• Industry: Education Management

• To manage a team of Programme Advisors and covert leads into attendees for applicants wanting to further their education
• Will act as a main focus and, day-to-day office management centres on leading and facilitating progression of the ‘Sales Team’, their work practices, policies, procedures and outcomes
• To continually increase conversions profit by developing new sales leads through improved sales activity, methods and performance
• Educate sales team personnel by establishing programs in the areas of new account sales and growth, sales of emerging products, multi-product sales and profitability
• Understand and appreciate the complexity in Higher/Further Education
• Liaise with the Student Recruitment Director and Managing Director to ensure delivery priorities are maintained and revised against changing customer needs
• Work with the Sales team to ensure the delivery of quality customer service at all times

• Industry: Manufacturing

• Provides updates about the day to day transactions to the Owner and CEO of the Business
• Verify and Validate leads from Lead Generators
• Train new Hires
• Making sure that CRM Platform is well up to date and Organized.
• Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
• Developed business pipeline using cold and warm techniques.
• Brought in new accounts through successful networking strategies and promotional approaches.

• Industry : Automation / Software

• Setting up meetings for the sales team and help build the company pipeline through inbound and outbound calls
• Working closely with the Marketing Team on campaigns
• Working closely with Sales Team to refine strategy for targeted Territories/Segments
• Consulting existing customers to understand how they are using the clients products and services currently and where they want to get to as a business
• Achieving agreed upon sales targets and outcomes within schedule
• Reaching out to customer leads though cold calling and email
• Directly reporting to Managing Director to provide feedback about the weekly transactions.

• Industry : Telecommunication

• Strengthened customer relationships with proactive and collaborative approach to managing needs.
• Received inbound calls from premium clients regarding their monthly billings
• Outbound calls to follow-up for pre-sales transactions
• Upgrade and sell additional products like postpaid plans, internet and cable.
• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Leveraged CRM to collect, organize and manage sales data and customer information.
• Distributed marketing materials to existing and prospective clients to promote products and services.

• Industry : Technology

• Make an outbound calls to Executives and Decision Makers of the company
• Follow-up with the clients via phone calls and emails
• Building a own pipeline by asking relevant an important information such as Name, Position in the company, Nature of the Business, Profit, current products, etc.
• Maintain Accurate daily record of sales and customer information.
• Developed algorithms and software to automate data gathering and analysis processes.
• Stayed up-to-date with industry trends and developments to conduct relevant and valuable research.

• Industry: Banking and Finance

• Act as an internal sales expert and partner with the locations to help asses, measure and enhance the performance of revenue generation activities connected with counter sales effectiveness
• Partner with local managers to identify and analyse areas of revenue generation opportunities for products and or services in support of Business goals and to monitor the sales agents overall effectiveness throughout the sales process
• Execute local sales training programs and keep updated on new training methods and techniques
• Analyze locations performance and understanding of goal setting
• Answers team member questions, help with team member problems and oversees team member work for quality and guideline compliance.
• Achieved top performance by strategically adapting to rapidly changing, competitive environment.
• Managed recruitment, training and development for highly effective sales team.

• Industry: Travel and Hospitality Management

• Retained excellent client satisfaction ratings through outstanding service delivery.
• Facilitate sales of all products and services according to client needs
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
• Negotiated contracts with clients and developed relationships with key personnel.

• Industry: ACCOUNTING SOFTWARE
• Convert Calls into sales by upgrading their products
• Responded to customer requests for products, services, and company information.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies.
• Provided primary customer support to internal and external customers.