Kingsley Gray Heard
Melbourne,VIC
Summary
Accomplished Head of Retail with a proven track record with numerous Brands, enhancing operational efficiency and driving trade results. Strong background in strategic planning and team development, I excel in problem-solving and fostering team collaboration. Achieved significant improvements in customer experience and business analytics, demonstrating a strong blend of analytical and interpersonal skills.
Energetic and innovative leader with passion for driving retail success through exceptional customer service and developing future leaders. Possesses in-depth understanding of market trends and inventory management, coupled with proven skills in team leadership and operational efficiency. Aims to enhance retail operations and deliver significant business growth.
Overview
13
13
years of professional experience
Work History
Head of Retail
Politix Menswear, Country Road Group
06.2024 - 12.2024
- Collaborated with cross-functional teams to improve overall store performance and look & feel
- Lead national Retail team, Operations team, Field Merchandising team & Creative Visual Merchandising team
- Fostered a positive work environment through strong leadership and team engagement initiatives nationally
- Increased sales performance by implementing innovative merchandising strategies within Standalone, Myer, David Jones and Outlet locations
- Build and implement Guest experience framework and leader guides in partnership with People Team
- Maximized store profitability with effective budgeting, cost control, and revenue generation tactics
- Recruit and develop a highly engaged and performing team within Australia and New Zealand
- Build and present national conferences in partnerships with key functions and Operations team
Regional Manager VIC SA WA NZ
Politix Menswear, Country Road Group
05.2023 - 06.2024
State Manager VIC
Typo, Cotton On Group
09.2020 - 05.2023
State Manager Outlet
Cotton On Group
08.2019 - 09.2020
Head of Retail- Asia
Cotton On Body, Cotton On Group
03.2018 - 08.2019
Head of Retail- Asia
Factorie Clothing, Cotton On Group
08.2013 - 03.2018
Retail Operations Manager
Factorie Clothing, Cotton On Group
08.2012 - 08.2013
Area Manager
Factorie Clothing, Cotton On Group
10.2011 - 08.2012
Education
High School Diploma -
Immanuel Lutheran College
Sunshine Coast, QLD12-2005
Skills
- Performance analysis & driving trade results
- Customer experience training & development
- Business analytics & operational efficiency
- Workforce scheduling
- Problem-solving & Decision-making
- Budgeting, P&L and wage control
- Strategic planning & execution
- Time management
- Excellent communication & presenting skills
- Team collaboration and partnership
- Team recruitment, induction & development
Timeline
Head of Retail
Politix Menswear, Country Road Group
06.2024 - 12.2024
Regional Manager VIC SA WA NZ
Politix Menswear, Country Road Group
05.2023 - 06.2024
State Manager VIC
Typo, Cotton On Group
09.2020 - 05.2023
State Manager Outlet
Cotton On Group
08.2019 - 09.2020
Head of Retail- Asia
Cotton On Body, Cotton On Group
03.2018 - 08.2019
Head of Retail- Asia
Factorie Clothing, Cotton On Group
08.2013 - 03.2018
Retail Operations Manager
Factorie Clothing, Cotton On Group
08.2012 - 08.2013
Area Manager
Factorie Clothing, Cotton On Group
10.2011 - 08.2012
High School Diploma -
Immanuel Lutheran College
Similar Profiles
Isha DongreIsha Dongre
Sales Assistant at Politix MenswearSales Assistant at Politix Menswear
Gemma YakoubGemma Yakoub
Sales Consultant at Politix MenswearSales Consultant at Politix Menswear
Charlene AmosCharlene Amos
Part Time Retail Sales Consultant at Politix MenswearPart Time Retail Sales Consultant at Politix Menswear