KINGSTON TRANVU
Greenacre
Summary
Dynamic operations leader with experience managing multi-site service businesses and driving growth through acquisitions, site openings, and relocations. Skilled in building high-performing teams, optimising financial performance, and leading large-scale operational strategies. Recognised for transforming business plans into measurable growth, fostering community partnerships, and delivering sustained expansion across competitive markets.
Results-driven management professional with strong focus on team collaboration and achieving goals. Proven track record of effective leadership, operational efficiency, and adaptability in dynamic environments. Skilled in strategic planning, process optimization, and fostering productive team cultures. Known for reliability and flexibility in meeting changing needs.
Professional in multi-unit management, equipped to optimize operations and drive business growth. Consistently exceeded targets through effective resource allocation and strategic planning. Known for fostering team collaboration and adapting to dynamic business needs with focus on achieving results.
Overview
15
15
years of professional experience
Work History
Area Manager
Diverse Employment Management
07.2023 - Current
- Spearheaded multi-site expansion, opening 12 new healthcare clinics and relocating 2 across Sydney Metro.
- Partner with executive management to develop strategic plans for growth and service delivery.
- Manage and mentor a team of 20 administrative staff across sites, instilling a high-performance culture.
- Oversee a fleet of 20 vehicles and multi-million-dollar budgets, ensuring compliance, cost efficiency, and sustainability.
- Drive operational excellence by implementing new systems, policies, and training programs.
- Lead negotiations and coordination with landlords, agents, and external partners for new site development.
- Developed and implemented operational strategies to enhance workforce efficiency and productivity.
- Led cross-functional teams to address performance gaps and improve service delivery standards.
- Managed budgeting processes, ensuring optimal allocation of resources across multiple locations.
- Fostered employee engagement initiatives, resulting in improved team morale and retention rates.
- Analyzed performance metrics to identify trends and implement corrective actions for underperforming areas.
- Conducted regular training sessions to enhance staff skills, driving overall team competency levels.
- Transformed underperforming teams into productive, profitable teams.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Negotiated contracts with vendors to secure favorable terms that benefited both parties involved.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Customer Connections Officer
Randstad / SA Power Networks
01.2021 - 01.2023
- Delivered operational support and client relationship management within regulated timeframes.
- Enhanced system processes and ensured compliance across customer and internal transactions.
Security Advisor
Australian Government Security Vetting Agency
01.2020 - 01.2021
- Supported operations by handling sensitive data, enquiries, and compliance for national security clearances.
Dispatch & Call Centre Consultant
Royal Automobile Association of SA
01.2011 - 01.2020
- Coordinated critical emergency responses and service delivery across high-pressure environments.
- Monitored operations via CAD systems, ensuring smooth multi-team performance.
- Built strong relationships with internal and external stakeholders to deliver community-focused outcomes.
- Collaborated with cross-functional teams to streamline processes and optimize resource allocation.
- Mentored junior consultants, fostering professional development and knowledge sharing within the team.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
Education
Certificate 4 - Computer Programming
TAFE SA
Adelaide, SA12-2003
Skills
- Multi-Site Operations & Expansion Projects
- Financial Oversight, Budgeting & Reporting
- Acquisitions, Site Openings & Relocations
- Team Leadership, Recruitment & Development
- Strategic Planning & Business Growth
- Marketing Execution & Community Engagement
- Fleet & Asset Management
- Compliance & Risk Management
- Staff management
- Team development
- Performance management
- Staff training and development
- Cross-functional collaboration
- Quality assurance
- Resource allocation
- Staff scheduling
- Facility inspections
- Order management
- Equipment maintenance coordination
- Conflict management
- Leadership skills
- Team leadership
- Leadership development
- Project management
- Staff supervision
- Staffing oversight
- Compliance monitoring
- Financial management
Websites
Accomplishments
- Opened 12 new clinics across metro NSW in 2 years working closely with internal and external providers.
- Effectively resolved complaints and assured patient's of our ongoing commitment to provide quality service.
- Supervised team of 20 staff members directly and also the single point for escalations and all issues relating to IT, facility management, complaints, and fleet related issues.
- Implemented cost saving strategies to reduce ongoing cost.
Languages
English
Native or Bilingual
Vietnamese
Limited Working
Interests
- Kayaking
- Camping
- Gym Workouts
- Rock Climbing
- Outdoor Recreation
Timeline
Area Manager
Diverse Employment Management
07.2023 - Current
Customer Connections Officer
Randstad / SA Power Networks
01.2021 - 01.2023
Security Advisor
Australian Government Security Vetting Agency
01.2020 - 01.2021
Dispatch & Call Centre Consultant
Royal Automobile Association of SA
01.2011 - 01.2020
Certificate 4 - Computer Programming
TAFE SA
Key Achievements
- Opened 12 new business sites and led 2 relocations, driving growth and operational efficiency.
- Successfully managed and developed 20 staff across multiple locations.
- Oversaw and optimised a fleet of 20 vehicles, reducing costs and improving compliance.
- Consistently delivered on performance, compliance, and customer service targets.