King Tung Lam
Brisbane,QLD
Summary
Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.
Dependable Warehouse professional with excellent time management, equipment operation and teamwork abilities. Knowledgeable about OSHA requirements and general safety practices. Driven to improve efficiency and quality by adhering to company procedures.
I can be a full-time worker since my course is finished; I will apply for the 485 working visa in a short time, so that i can be a long term role for company.
Overview
15
15
years of professional experience
Work History
Warehouse Worker
Complete Health Product
Yatala, QLD
01.2025 - Current
- Organized warehouse space for efficient storage of products.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Assembled orders according to customer requests.
- Operated scanners, computers, and other equipment to track orders.
- Identified discrepancies between physical count and computer data.
- Assisted in packaging and labeling of products for shipment.
- Packed boxes and stock using organizational guidelines.
Human Resources Manager
PY Labour Hire Ltd
Crows Nest, QLD
09.2022 - 12.2024
- Created job postings, tracked applicants and maintained applicant database.
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
- Conducted background checks and reference checks of prospective employees.
- Identified, screened and interviewed potential employees.
- Assisted in developing succession planning strategies for key positions within the organization.
Warehouse Worker
Element Fulfilment pty ltd
Thomastown, Vic
06.2022 - 09.2022
- Performed cycle counts to maintain accurate inventory records.
- Received and tracked incoming inventory shipments.
- Provided assistance in loading and unloading containers from ships and trains.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Collaborated closely with other departments on special projects as needed.
Fruit Picker
P&N Natale Farm
Robinvale, VIC
02.2020 - 05.2022
- Identified, picked and sorted fruits according to size, type and ripeness.
- Monitored weather conditions prior to going out into the fields for picking.
- Supported crew members in maintaining irrigation systems.
- Cleared and maintained irrigation ditches for adequate water flow, dust suppression and crop growth.
- Performed minor maintenance tasks on harvesting tools and machines.
- Inspected fruit for defects, such as bruises or rot.
- Harvested fruits and vegetables by hand.
Loan Officer
OCBC Wing Hang Bank
Hong Kong, Hong Kong
02.2019 - 01.2020
- Provided customer service support throughout the entire process from application through closing.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
- Collaborated with company teams to expedite loan approval processes.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
Counter Service Officer
Hang Seng Bank Ltd
Hong Kong, Hong Kong
09.2014 - 04.2018
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Compiled data related to customer purchases for use in company records or reports.
- Handled customer complaints about company operations, services, and policies with knowledgeable and professional responses.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized problem-solving skills when dealing with challenging situations.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Mentored junior team members and managed employee relationships.
Food Waiter
Classified Restaurant
Hong Kong, Hong Kong
02.2012 - 02.2013
- Maintained cleanliness of dining area including setting up tables before shift began, cleaning up spills during shift, wiping down surfaces after shift ended.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Provided excellent customer service by anticipating needs of guests, responding quickly to requests, addressing complaints tactfully, and thanking customers for their patronage.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Communicated effectively with kitchen staff concerning order status updates or special requests from customers.
- Served food and beverages to patrons and confirmed complete orders.
Casual Waiter
Harbour Grand Hong Kong, The Lingham Hotel, Royal Plaza Hotel
Hong Kong, Hong Kong
10.2010 - 01.2012
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Filled condiments and napkin containers during slack periods.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Education
Diploma - Hospitality Management
Imagine Education Australia
Brisbane, QLD05-2025
Associate Degree - Human Resources Management
City University Of Hong Kong
Hong Kong03-2013
Skills
- HR leadership
- Staff management
- Team building
- Employee morale management
- Performance appraisal
- Customer focus
- Service recommendations
- Complaint handling
- Data entry
- Problem-solving
- Customer service
- Memory retention
- Pick-list processing
- Order picking
- Rigid packaging
- Picking and packing
- Warehouse safety
Languages
Chinese (Mandarin)
Professional
English
Professional
Chinese (Cantonese)
Native/ Bilingual
Timeline
Warehouse Worker
Complete Health Product
01.2025 - Current
Human Resources Manager
PY Labour Hire Ltd
09.2022 - 12.2024
Warehouse Worker
Element Fulfilment pty ltd
06.2022 - 09.2022
Fruit Picker
P&N Natale Farm
02.2020 - 05.2022
Loan Officer
OCBC Wing Hang Bank
02.2019 - 01.2020
Counter Service Officer
Hang Seng Bank Ltd
09.2014 - 04.2018
Food Waiter
Classified Restaurant
02.2012 - 02.2013
Casual Waiter
Harbour Grand Hong Kong, The Lingham Hotel, Royal Plaza Hotel
10.2010 - 01.2012
Diploma - Hospitality Management
Imagine Education Australia
Associate Degree - Human Resources Management
City University Of Hong Kong
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