Kinh Dung Thai
Cabramatta West ,NSW
Summary
Hardworking and passionate with strong organisational skills, eager to secure entry-level Newgrad position. Ready to help the team achieve high standard care goals. Dedicated and compassionate with a progressive career history in direct patient care in a fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistance in Nurse
SummitCare
04.2024 - Current
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Assessed patients to determine individual needs and develop care plans coordinated with multidisciplinary healthcare professionals.
- Improved patient satisfaction ratings by delivering compassionate and personalised care, including showering, feeding, transferring patients, wound care, etc
- Implemented infection control measures that significantly reduced hospital-acquired infections.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
Assistance in Nurse
Healthcare Australia Agency
04.2024 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Barista Shift Supervisor
Starbucks
07.2022 - 04.2024
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
Barista
Crown Tea
02.2021 - 12.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Barista
Gong Cha
07.2021 - 09.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Waitress
The Reverie Cat
03.2020 - 06.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials, and order food
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
Education
Bachelor of Nursing -
University of Technology Sydney
Sydney, NSW12.2025
High School Diploma -
Bonnyrigg High School
Bonnyrigg, NSW12.2020
Skills
- Medication Administration
- Medication and IV administration
- Patient Care
- Direct Patient Care
- Patient Assessment
- Clinical Documentation
- Patient Education
- Patient Management
- Compassionate Care
- Palliative Care
- Patient Monitoring
- Compassion and Empathy
- Patient care planning
Strengthsskills
- Communicate with customer and ensure we meet they satisfise with the product the purchased.
- Collaborate with other teammate, able to delegate to team members to increase efficiency
- Able to work independently or teamwork environment.
- Able to prioritise tasks and follow directions
- Always show a positive attitude toward teammate and customers
- Easy to adapt to new situations and environments
- Able to handle the task out of my beyond function
- Good in time management and flexible with the job
- Hard working and eager to learn quick
- Strong mathematical skills and attention for detail in cash handling
- Able to use computer and Microsoft programs
- Willing to work flexible time
- Fast learning
Languages
Able to communicate in English and Vietnamese fluently
Able to understand in Chinese Mandarin
Educationandcertificates
Completed HSC at Bonnyrigg High School, NSW
Bachelor of Nursing- University of Technology Sydney
Personal Information
Date of Birth: 01/03/02
Certification
- CPR and First-aid - (Expire Mar 2025)
- Working with Children Check - (6 May 2029)
Additional Information
Multilingual Languages:
• Able to communicate in English and Vietnamese fluently
• Able to understand in Chinese Mandarin
Timeline
Assistance in Nurse
SummitCare
04.2024 - Current
Assistance in Nurse
Healthcare Australia Agency
04.2024 - Current
Barista Shift Supervisor
Starbucks
07.2022 - 04.2024
Barista
Gong Cha
07.2021 - 09.2022
Barista
Crown Tea
02.2021 - 12.2022
Waitress
The Reverie Cat
03.2020 - 06.2021
Bachelor of Nursing -
University of Technology Sydney
High School Diploma -
Bonnyrigg High School
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