KINJAL CHAUDHARI
COOPERS PLAINS,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Quality Control Lab Technician
Ardex Australia
Richland, QLD
04.2023 - 04.2024
- Developed comprehensive reports detailing test results, findings, and recommendations for improvements when necessary.
- Contributed to product development efforts by providing crucial data regarding material performance under various conditions.
- Increased accuracy of test results by calibrating instruments on a regular basis and following strict maintenance schedules.
- Ensured timely completion of required testing through effective time management strategies, prioritizing tasks based on deadlines and urgency levels.
- Enhanced communication between departments by regularly attending meetings and sharing crucial insights related to product quality and performance.
- Completed recordkeeping, filing and data entry duties.
- Reported problems and concerns to management.
- Collected and analyzed data to measure effectiveness of quality control processes.
Customer Service Representative
IGA Express
Parkwood QLD
02.2020 - 06.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Skills
- Sample Preparation
- Meticulous Record-Keeping
- Microbiological testing
- Chemical Handling
- Technical communication
- Statistical Analysis
- Data Entry
- Documentation
- Quality focus
- Results-Oriented
- Attention to Detail
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Native or Bilingual
Timeline
Quality Control Lab Technician
Ardex Australia
04.2023 - 04.2024
Customer Service Representative
IGA Express
02.2020 - 06.2021