Summary
Overview
Work History
Education
Skills
Transferable Skills
Hobbies
Work availability
Timeline
Generic
Kinjal Patil

Kinjal Patil

Toongabbie,New South Wales

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Officeworks
11.2023 - 07.2024
  • Providing excellent customer service and keeping up to date with company guidelines.
  • Learned to communicate not only with customers but also with my fellow coworkers.
  • Making sure the working environment is a pleasant one for my peers and for Primary shoppers.
  • Workers arrange items on store racks and shelves, ensure accurate pricing, help shoppers locate merchandise, clean the store, and handle customer inquiries.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Intern

Robonomics AI
02.2024 - 06.2024
  • Collaboration with supervisor and team members to transfer strategic design into dynamic website.
  • Wireframing, prototyping and mock-up of website in Miro board.
  • Research and Preparing documents on latest trends, technologies and designing ideas of website.
  • Create WordPress design based on research concepts and strategy.
  • Testing and troubleshooting the website.
  • Communicate with supervisor, project manager and team members about bugs and updates.

Volunteer

Furry Friends Rescue
05.2023 - 10.2023
  • Providing technical support and communicating with users for issues related to the website.
  • Developing features and functionalities including implementation into the Web pages and servers for latest updates.
  • Working on basic database management and ensuring every user's and pet's details to be up to date.
  • Creating and removing staff's and user's login credentials and giving specific permissions to use and access the website.
  • Preparing and sorting documents for data entry
  • Entering data into database software and checking to ensure the accuracy of the data that has been inputted.

Retail Assistant

Woolworths Supermarket
02.2021 - 04.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Office Administrator

Doree Embroidery and Screen Printing
11.2019 - 01.2021
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Established team priorities, maintained schedules and monitored performance.

Education

Master's - Information Technology

Charles Sturt University
Bathurst, NSW
07.2022

Bachlor's - Computer Science And Enginnering

Gujarat Technological University
India
06.2016

Diploma - Computer Engineering

Gujarat Technological University
India
06.2013

Skills

  • Teamwork and Collaboration
  • Quick Learner
  • Problem-Solving
  • Computer Skills
  • Team Collaboration
  • Multitasking and Organization
  • Attention to Detail
  • Creative and Resourceful
  • Creativity and Innovation
  • Microsoft Office Suite
  • Research
  • Problem-solving aptitude
  • Professionalism
  • Self Motivation
  • Problem-solving abilities
  • Decision-Making
  • Multitasking

Transferable Skills

ADMINISTRATION

▪ Efficient administration work with higher accuracy in order to organise and maintain operational run by developing smooth working environment.


COMMUNICATION

▪ Effectively responding to the customer queries and addressing their needs, can do attitude, Proven by significant work experiences in Customer Service department.


LEADERSHIP

▪  Actively develop methods on leading a group of people as well as an organization or the ability to do sailing their product by marketing services.


PROBLEM SOLVING

▪ Successfully resolved a conflict between two team members at my previous workplaces and prevented the escalation of issue.

Hobbies

Drawing

DIY Crafting

Cooking

Reading novels


Work availability

Having a legal working rights in Australia

Timeline

Intern

Robonomics AI
02.2024 - 06.2024

Customer Service Representative

Officeworks
11.2023 - 07.2024

Volunteer

Furry Friends Rescue
05.2023 - 10.2023

Retail Assistant

Woolworths Supermarket
02.2021 - 04.2022

Office Administrator

Doree Embroidery and Screen Printing
11.2019 - 01.2021

Master's - Information Technology

Charles Sturt University

Bachlor's - Computer Science And Enginnering

Gujarat Technological University

Diploma - Computer Engineering

Gujarat Technological University

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Kinjal Patil