Kinley Penjor

• Providing support in service desk and checkout counter

• Assisting customers in Home and Entertainments

• Assisting the customers and supporting the staffs.

• Working with clients

• Monitoring customer and client satisfaction

• Managing customer complaints and resolving their issues

• Fill up and recover

• Handling the returns of the customer.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Contributed to team success by completing jobs quickly and accurately.
• Developed strong cooperative relationships with coworkers and managers.
• Maintained productive, efficient approach to all tasks.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Operated register to process payments and collect cash payment for order totals.
• Worked different stations to provide optimal coverage and meet production goals.

• Supporting the operations of the team, managing deliverables and workflows
• Contributing to the development and implementation of business and technology solutions
• Highlighting and identifying gaps in existing functionality
• Contributing to business management, staff recruitment and team planning
• Taking responsibility for deploying functional solutions, such as creating, adopting and implementing system test plans, which ensure acceptable quality and integrity of the system
• Monitoring and managing work output and quality against established performance standards
• Evaluate processes and methods used in existing ICT systems, propose modifications, and additional system components.
• Preparing and reviewing a range of written material, including technical and corporate documentation
• Collaborating with a broad range of internal and external stakeholders to achieve project outcomes
• Working with users to formulate and document business requirements
• Identifying, investigating, and analysing business processes, procedures and work practices
• Using project management methodologies, principles and techniques to develop project plans and to cost, resource and manage projects.

• Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
• Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
• Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
• Customizing FINACLE API as and when require by the Bank.
• Using project management methodologies, principles and techniques to develop project plans and to cost, resource and manage projects.
• Taking responsibility for deploying functional solutions, such as creating, adopting and implementing system test plans, which ensure acceptable quality and integrity of the system.
• Implementation of new project.

Research on implementing new digital requirements for the Bank and Review on existing application of the Bank

• Coordinating with software and local vendors for implementing new services in the Bank

• Designing custom API as per Bank’s requirement

• Supporting Head office and Branch users, on Finale core Banking system, mobile application and eBanking.

• Testing of new digital services for the Bank

• Designing custom reports as per the requirement of Banking Department.

• Maintaining user privileges for Database and frontend user in the Bank.

• Accessing an oracle and MS SQL database

• Checking the services of database (Oracle, MS Sql) as and when required

• Creating and managing table space

• Backup and recovery of the database.

• Setting Question Paper/correction for the new recruits in IT department in the Bank.

• Interview Panel for the Bank as and when there is a new recruit.

• Security testing for new IPA, APK as and when released.

• Security testing for new patches for eBanking and core Banking.

• Diagnose and solve the problem as and when there is an issue with the applications.

• Maintaining server and other infrastructure

• Experience in configuring of network between the third-party vendors for all the applications in BDBL