KINLEY ZAM
Innaloo,WA
Summary
Dynamic and motivated professional eager to embrace opportunities for personal and professional growth in aligned fields. A strong commitment to continuous learning and development drives the pursuit of challenging and inspiring roles. Proven ability to adapt quickly to new environments while leveraging expertise for effective contributions. Passionate about making a meaningful impact in a collaborative team setting.
Overview
6
6
years of professional experience
Work History
SALES RETENTION ADVISOR
HEALTH INSURANCE FUND OF AUSTRALIA
01.2025 - Current
- Engage with Customers – Proactively assist and build relationships with customers to enhance their experience.
- Resolve Customer Concerns – Address inquiries, complaints, and requests while providing tailored solutions.
- Product Knowledge & Advice – Clearly explain product features, benefits, and promotions to help customers make informed decisions.
- Follow-Up & Retention – Maintain customer relationships through follow-ups and personalized recommendations.
- Sales & Operational Support – Process transactions, update inventory systems, and maintain company standards.
- Compliance & Team Collaboration – Adhere to company policies, ensure workplace safety, and work collaboratively with team members.
SUPPORT WORKER
Hall&Prior, Karingal Green
Perth
10.2022 - Current
- Supported residents with activities of daily living
- Observed and documented changes in residents' health or behavior, communicating updates to the care team.
- Ensured a safe, clean, and comfortable living environment for residents.
- Fostered emotional well-being by offering companionship and empathetic care.
Communication Officer
Druk Green Power Corporation
Thimphu , Bhutan
12.2019 - 07.2022
- Developed and implemented communication strategies to enhance internal and external communications
- Managed content creation for newsletters, press releases, and social media platforms, ensuring brand consistency.
- Coordinated events and initiatives to promote organizational goals, collaborating with various departments
- Led training sessions for staff on effective communication practices and tools to improve overall messaging consistency
- Coordinated internal and external communications, ensuring alignment with organizational goals and objectives.
- Facilitated workshops for staff on effective communication techniques.
- Coordinated media interviews with organization staff, board members and volunteers.
Education
Maters in Professional Communication - undefined
Edith Cowan University
Degree - Business English
Assumption University of Thailand
Skills
- Friendly
- Quick thinker
- Team worker
- Ability to work under pressure
References
HIF
Senior
Tenzin Chogyal
Tpemac13@gmail.com
0480422636
Hall&Prior
DDon
Brooke Howard
0466 642 941
Brooke.Howard@hallprior.com.au
Timeline
SALES RETENTION ADVISOR
HEALTH INSURANCE FUND OF AUSTRALIA
01.2025 - Current
SUPPORT WORKER
Hall&Prior, Karingal Green
10.2022 - Current
Communication Officer
Druk Green Power Corporation
12.2019 - 07.2022
Maters in Professional Communication - undefined
Edith Cowan University
Degree - Business English
Assumption University of Thailand