Kinley Zangmo
Canberra,ACT
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Receptionist
Forrest Hotel And Apartments
04.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Maintained confidentiality of sensitive data to protect customer and business information.
Education
Bachelor of Accounting - Accounting
Crown Institute of Higher Education
Gunghalin, ACT09.2025
Skills
- Organization skills
- Time Management
- Telephone skills
- Punctual and Reliable
- Call Answering and Routing
- Team Collaboration
- Verbal and written communication
- Scheduling
- Greeting and Seating Clients
- Mail handling
- Multi-tasking
- Attention to Detail
Languages
English
Professional Working
Timeline
Receptionist
Forrest Hotel And Apartments
04.2023 - Current
Bachelor of Accounting - Accounting
Crown Institute of Higher Education
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