Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kinnari Nayak

Perth,WA

Summary

Team-oriented professional works well in collaborative environments and generates consistent personal sales accomplishments. Bringing 5 years of experience in retail settings. Adept at navigating SAP and POS platforms.

Responsible and friendly attitude makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Understands customers' needs to customize sales approaches. Friendly, upbeat and dedicated to customer satisfaction.

Strategic with established experience in retail environments. Recognized for communicating well with customers and delivering exceptional customer service. Successful at increasing sales through upselling techniques and implementing additional processes to drive profitability.

Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.

Personable Retail Assistant with 5 years of experience in retail sales and customer service roles. Well-versed in processing sales, working with customers and organizing merchandise. Recognized for exceptional organizational and multitasking abilities. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

Woolworths Retail

Alex Peck
10.2021 - 01.2024
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Drove sales by successfully employing upselling and cross-selling strategies.
  • Increased customer service feedback scores by delivering outstanding service to customers daily.
  • Offered coupons and special deals to increase quantity of customer spending.
  • Worked with off-site locations to find desired items for customers.
  • Designed and deployed new display ideas to improve accessibility to merchandise.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended merchandise to customers based on needs and preferences.
  • Educated customers on product and service offerings.
  • Escorted customers to products and pointed out complementary items to boost store sales.
  • Recommended optimal merchandise based on customer needs and desires.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Communicated with customers about [Product or Service] offerings, including policies, restrictions and refund policies.

Front of House Wait Staff Member

Gujjus Cafe
07.2018 - 07.2021
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Helped guests at tables when in need of assistance.
  • Registered guest information on database to maintain accuracy and tracking information.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction.
  • Calculated billings and hotel charges and provided receipts to customers, delivering proof of transaction.
  • Processed orders and sent to kitchen employees for preparation.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Education

Master of Accounting - Accounting

Kaplan Business School
Docklands, Australia
10.2021

Skills

  • Time management
  • Customer service
  • Relationship building
  • Reliable and trustworthy
  • Multitasking
  • Basic math
  • Flexible
  • Planning
  • Problem resolution

Timeline

Woolworths Retail

Alex Peck
10.2021 - 01.2024

Front of House Wait Staff Member

Gujjus Cafe
07.2018 - 07.2021

Master of Accounting - Accounting

Kaplan Business School
Kinnari Nayak