Kinnariben Sharma
Melbourne,VIC
Summary
Highly skilled customer service team member enthusiastic about ensuring optimal customer service in the sottiles pizza and family restaurant. Energetic team player with top-notch organizational skills. Responsible and mature customer service team member who thrives in fast-paced environments. Enjoys working as part of a team.Friendly and reliable customer service Professional skilled in achieving sales targets in high-end merchandise environments. Friendly and enthusiastic Highly successful at upselling and promoting new products. Enthusiastic, building positive relationships with new and existing customers by offering superior customer service. Professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude.
Overview
7
7
years of professional experience
Work History
Customer Service Cashier
Sottiles Pizza And Family Restaurant
01.2022 - Current
- Consistently provided professional, friendly and engaging service.
- Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
- Quickly set up and cleared tables and stocked all service stations.
- Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- 2 years experience.
Customer Service Cashier
Switch Watergardens
03.2017 - 12.2021
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Answered product questions using knowledge of sales and store promotions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Redeemed coupons to discount purchases.
- Utilized POS system to handle customer cash and credit card transactions.
- Maintained accurate records of customer transactions for reporting purposes.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Developed and managed relationships with customers to increase customer loyalty.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated cash register to record transactions accurately and efficiently.
- Processed refunds and exchanges in accordance with company policy.
- Worked with floor team and managers to meet wide range of customer needs.
- Lifted up to [Number] pounds at once and used forklift to move heavier loads
Education
YEAR 12 - Science Education
RPTP SCIENCE COLLEGE
V.V NAGER, INDIA06.2008
Skills
- Sales experience
- Customer-oriented
- Goal-oriented
- Retail sales
- Motivated team player
- Cash register familiarity
- Accurate money handling
- Strong work ethic
- Attention to detail
- Committed team player
- Product stocking
- Presentation skills
- Skilled problem solver
- Credit card processing
- Strong interpersonal skills
- Cash handling and management
- Payment processing
- Customer service
- Money handling
- Cleanliness
- Inventory stocking
- Friendly demeanor
- Active listening skills
Timeline
Customer Service Cashier
Sottiles Pizza And Family Restaurant
01.2022 - Current
Customer Service Cashier
Switch Watergardens
03.2017 - 12.2021
YEAR 12 - Science Education
RPTP SCIENCE COLLEGE
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