Kinnera Gadde
Werribee,VIC
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls,face to face service, online requests and emails with good problem-solving, multitasking and research abilities.
Overview
4
4
years of professional experience
Work History
Customer Care Consultant
Medibank
Melbourne, Victoria
09.2023 - 02.2024
- Provided technical support to customers by troubleshooting software and hardware issues.
- Answered customer inquiries related to product features and services via email, telephone and online chat.
- Resolved customer complaints regarding products or services in a timely manner.
- Generated reports on customer service performance metrics such as response times, resolutions rates.
- Developed customer-specific solutions to address their individual needs and concerns.
- Assisted customers with navigating the company website for locating products and services.
- Processed orders from customers using order management systems.
- Responded promptly to all incoming emails, phone calls, and online chats from customers.
- Advised customers on best practices for utilizing company products or services more effectively.
Membership Services Consultant
Ambulance Victoria
Melbourne, Victoria
04.2022 - 05.2023
- Speaking to Ambulance customers across Victoria about new
memberships and also general enquiries. - Communicate with customers through inbound and outbound calls, email and
written correspondence and live chat. - Handling enquiries related to scheme business rules, membership fees, overdue memberships, taking payments for memberships, retention calls for customers that have forgotten to pay their membership and updating of customer details.
- Assisted in developing and implementing different workflows and communication processes.
- Identified needs of customers promptly and efficiently.
Customer Solution Specialist
Commenwealth Bank of Australia (Probe Group)
Melbourne, Victoria
06.2020 - 04.2022
- Building a relationship with customers over the phone within set timeframes.
- Maintaining KPI’s and AHT.
- Demonstrating resilience and flexibility in all customer interactions.
- Hitting weekly and monthly targets
- Competently using technology and multitask between different systems while actively listening
- Assist customers raising disputes and card cancelling and re-issuing.
- Review and explain account charges
- Assist customers with replacing lost or stolen credit or debit cards
- Assist banking customers who are victims of fraud, theft or identity theft
- Assist with address changes
- Assist with daily withdrawal limit, NetBank code, reset password, updating phone numbers by following the rules.
Sales Representative
Plus Fitness
Truganina, Victoria
09.2019 - 03.2021
- Answer and direct phone calls.
- Organize and schedule appointments.
- Plan meetings and take detailed minutes.
- Generating leads and turning them into opportunities for sales.
- Contacting potential customers via telephone, email and face to face.
- Working to KPI’s and revenue targets as set by the sales director.
- Arranging meetings with prospects in order to demonstrate products.
- Negotiating prices with potential customers and closing sales.
- Identifying opportunities for new business within the market.
- Paying attention to competitors and their activities within the industry
Education
Master of Science - Construction Management Professional
Deakin University
Geelong, VIC05-2021
Skills
- Custom Order Management
- Technical Troubleshooting
- Customer Assistance
- Problem Resolution Aptitude
- Problem Resolution
- Email Correspondence
- Customer Consulting
- Customer Needs Assessment
- Customer Relationship Management
Timeline
Customer Care Consultant
Medibank
09.2023 - 02.2024
Membership Services Consultant
Ambulance Victoria
04.2022 - 05.2023
Customer Solution Specialist
Commenwealth Bank of Australia (Probe Group)
06.2020 - 04.2022
Sales Representative
Plus Fitness
09.2019 - 03.2021
Master of Science - Construction Management Professional
Deakin University
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