Kio Lovric
Randwick
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waiter & Cashier
Kuumba Du Falafel
02.2019 - 07.2021
- Performed customer service in a high-volume environment consisting of waiting tables, managing the cash register, washing dishes and cleaning up before and after closing.
- Bussed and reset tables to keep dining room and work areas clean.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Tutor
Lykeio
12.2020 - 12.2021
- Created and implemented tutee-specific lesson plans for subjects such as Math, Geography, English and Physics.
- Motivated students to develop an appreciation and understanding for their respective subject to encourage independent learning and thinking
abilities
Sports Coach and Customer Service Assistant
Sydney Uni Sports & Fitness
08.2022 - 11.2023
- Developed unique training programs that allowed children of different skill-sets to partake in a
friendly environment of collaboration and occasionally developing specific programs based on in-lesson participation and improvement
over the course of 2-4 weeks. - As a C.S.A, I implemented faster more efficient methods of working with clientele and improving efficacy of
many group tasks.
President of Sydney Uni Basketball Club
Sydney Uni Sports & Fitness
02.2024 - Current
- Oversees all aspects of competitive and club basketball, including organizing scrimmages, training sessions, and general/annual meetings, while managing the club’s internal operations and financial affairs.
- Maintains constant communication with staff and managers to ensure that all activities are up-to-date, well-coordinated, and executed with
professionalism.
Basketball Coach and Referee
The U-League
06.2024 - Current
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Developed and implemented effective training and skills development strategies to improve overall team performance.
- Created and implemented innovative strategies to engage clients in coaching journey.
Education
Bachelor of Engineering Honors/Adv Science - Physics And Aerospace Engineering
The University of Sydney
Sydney, NSW05-2027
High School Diploma -
The British School in Tokyo
Tokyo, Japan06-2021
Skills
- Bilingual Coordination: Fluent in English and Japanese, enabling effective engagement with diverse and international audiences
- Customer Service Expertise: Proven ability to create memorable experiences and build rapport with clients
- Adaptability: Thrives in fast-paced environments and excels at managing multiple tasks with efficiency
- Cultural Awareness: Strong understanding of global and local cultural trends to drive innovative outreach strategies
- Event and Facility Management: Experience in coordinating events and ensuring smooth facility operations
Certification
CPR: Sydney, NSW 2024
First Aid: Sydney, NSW 2024
WWCC: Sydney, NSW 2022
RSA: Sydney, NSW 2025
Languages
English
Native or Bilingual
Japanese
Native or Bilingual
Timeline
Basketball Coach and Referee
The U-League
06.2024 - Current
President of Sydney Uni Basketball Club
Sydney Uni Sports & Fitness
02.2024 - Current
Sports Coach and Customer Service Assistant
Sydney Uni Sports & Fitness
08.2022 - 11.2023
Tutor
Lykeio
12.2020 - 12.2021
Waiter & Cashier
Kuumba Du Falafel
02.2019 - 07.2021
Bachelor of Engineering Honors/Adv Science - Physics And Aerospace Engineering
The University of Sydney
High School Diploma -
The British School in Tokyo
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