Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

KIORA NELSON

Nowra,NSW

Summary

PROFESSIONAL SUMMARY Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills. SKILLS Labor and Overhead Cost Estimation Monitoring Food Preparation Equipment Maintenance Fire Safety Regulations Front of House Management Performance Improvement Staffing and Sales Reporting Staff Scheduling Delegating Assignments and Tasks Investigating Complaints Employee Performance Evaluations Customer Retention

Overview

12
12
years of professional experience

Work History

Neighborhood Coordinator

Uniting
10.2023 - Current
  • Provided leadership, guidance and support to staff members.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Monitored program performance and outcomes for successful delivery of services.
  • Researched best practices and developed strategies to improve program outcomes.

Support Scheduler

Uniting
07.2023 - Current
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Oversaw and verified adherence to government regulations by maintaining sensitive data and complying with international laws.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.

Ride Attendent

Jamberoo Action Park
10.2022 - Current
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
  • Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.

Waitress

Mountain Ridge Winery
08.2022 - Current
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Store Inventory Manager

Kmart
01.2023 - 05.2023
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.

CREW-RESTAURANT MANAGER

McDonalds
07.2016 - 10.2022
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
  • Carefully interviewed, selected, trained and supervised staff
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant
  • Reconciled cash and credit card transactions to maintain accurate records
  • Led and directed team members on effective methods, operations and procedures
  • Correctly calculated inventory and ordered appropriate supplies
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately
  • Developed, implemented and managed business plans to promote profitable food and beverage sales
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.

WAITRESS/BARTENDER

Jaspers Brush, House
02.2016 - 08.2017

BARISTA, Bakhouse Espresso Group
03.2015 - 06.2016
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
  • Cleaned counters, machines, utensils and seating areas daily
  • Controlled line and crowd with quick, efficient service.

CREW MEMBER, McDonalds
02.2012 - 01.2015
  • Provided excellent customer service by greeting customers and meeting quality expectations
  • Took orders, prepared meals and collected payments
  • Kept food preparation area, equipment and utensils clean and sanitary
  • Worked front counter, drive-thru and other areas
  • Worked well with teammates and accepted coaching from management team
  • Collaborated with team members to complete orders.

Education

Certificate 3 in Retail.Completed All McDonald Course's Including LGR.Certified BaristaFirst Aid CertifiedFire Training Certified -

Nowra High School
Nowra, NSW

Skills

  • Corrective Actions
  • Safety Procedures
  • Operational Procedures
  • Mechanical Troubleshooting
  • Train Employees
  • Business Operations Expertise
  • Hiring and Training

References

Mel Daly -Mountain Ridge Winery-04473388853

Zac Lloyd-McDonald's Shoalhaven-0423654855

Timeline

Neighborhood Coordinator

Uniting
10.2023 - Current

Support Scheduler

Uniting
07.2023 - Current

Store Inventory Manager

Kmart
01.2023 - 05.2023

Ride Attendent

Jamberoo Action Park
10.2022 - Current

Waitress

Mountain Ridge Winery
08.2022 - Current

CREW-RESTAURANT MANAGER

McDonalds
07.2016 - 10.2022

WAITRESS/BARTENDER

Jaspers Brush, House
02.2016 - 08.2017

BARISTA, Bakhouse Espresso Group
03.2015 - 06.2016

CREW MEMBER, McDonalds
02.2012 - 01.2015

Certificate 3 in Retail.Completed All McDonald Course's Including LGR.Certified BaristaFirst Aid CertifiedFire Training Certified -

Nowra High School

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KIORA NELSON