Kira Banks
Southgate,N.S.W
Summary
Dependable retail assistant equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Experience processing transactions, managing cash, operating registers, and organising merchandise. Committed to ensuring exceptional customer satisfaction by promptly addressing and resolving customer requests, needs, and issues. Ready to tackle new challenges with dedication and enthusiasm.
Overview
16
16
years of professional experience
Work History
Humii
Retail Analyst
05.2022 - 05.2023
- Completed comprehensive reports outlining findings from my shopping experience to provide valuable and actionable insights for clients.
- Evaluated competitor offerings to identify opportunities for growth.
- Conducted thorough evaluations and provided constructive feedback to businesses.
- Assisted in the identification of potential compliance issues by examining store policies and procedures.
- Collaborated with fellow mystery shoppers, sharing best practices and industry insights to maximise overall effectiveness in assignments.
Isabel Mathews
Airbnb Cleaner
08.2019 - 01.2020
- Enhanced client satisfaction through consistent high-quality cleaning and attention to detail.
- Implemented eco-friendly cleaning products and methods to promote a healthier living environment.
- Re-stock guest rooms, replace used linen, vacuumed and mopped.
- Cleaned amenities in bathrooms, bedrooms and kitchen spaces.
- Dusted and wiped down furniture, fixtures and window sills to keep areas clean and comfortable.
- Watered outdoor plants and general outdoor tidying up.
Priceline
Retail Sales Assistant
02.2013 - 01.2014
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Merchandised new products in visually appealing and organized displays for optimal sales promotions.
Blow Salon
Apprentice Hairdresser
08.2012 - 11.2012
- Helped prepare clients for hair service.
- Made coffee and other refreshments.
- Assisted hairdressers with mixing colours and styling hair.
- Shampooed, conditioned and rinsed clients hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Maintained a clean and organised work area, adhering to strict sanitation guidelines for health and safety purposes.
- Performed basic housekeeping duties including sweeping, vacuuming and emptying bins.
- Washed, dried and folded clean linen.
- Participated in weekly team meetings to discuss salon performance goals, strategies for improvement, and any upcoming promotional events or activities.
Streamline Marketing Solutions
Sales and Marketing
06.2012 - 09.2012
- Developed persuasive sales pitches, ensuring a high conversion rate from prospect to customer.
- Fundraised for the Mater Children’s Hospital through sales and marketing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Traveled to designated locations with colleagues for work.
Ice Design
Retail Sales Assistant
10.2011 - 06.2012
- Greeted customers and help with product questions, selections and purchases.
- Enhanced store appearance by regularly updating displays, arranging merchandise and maintaining cleanliness.
- Used POS system to process sales, returns, online orders and gift card activations.
- Collaborated with team members to achieve monthly sales targets and objectives.
Spotlight
Retail Sales Assistant
12.2009 - 01.2012
- Assisted customers with prompt and polite customer service in-person and via telephone.
- Answered customer questions about products and services, helped locate merchandise and promote key items.
- Organised store merchandise racks and displays to promote and maintain visually appealing environments.
- Utilised cutting tools such as rotary cutters, shears and machines for precise measurements of fabrics.
- Operated computerised cutting machine by loading fabric rolls, operating machine and sorting fabrics.
- Used POS to process sales and returns/refunds.
Richie’s IGA
Bakery Assistant
04.2007 - 11.2007
- Assisted in increasing sales through effective product merchandising and displaying attractive, fresh baked goods.
- Neatly wrapped, package and label bakery goods.
- Contributed to a positive work environment by collaborating with team members and assisting in various tasks as needed.
- Upheld cleanliness standards within the bakery area, ensuring a safe and sanitary workspace for food preparation.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
Education
Certificate III - Nail Technology
TAFE NSW
NSW06.2024
Retail Certificate II -
John Paul College
Coffs Harbour, NSWStatement of Attainment in Hairdressing Certificate II -
Coffs Harbour Senior College
Coffs Harbour, NSWStatement of Attainment in Fashion Design Certificate II -
TAFE
Coffs Harbour, NSWStatement of Attainment in Hospitality Certificate II -
John Paul College
Coffs Harbour, NSWPre Apprenticeship Access Programme – Business Administration -
Year 12 HSC -
John Paul College
Coffs Harbour, NSW2008
Skills
- Friendly, positive attitude
- Works well in a team
- Good attention to detail
- Good communication skills
- Organized
References
- Rebecca Jensen - Humii Operations Manager.
0400 112 984 rebecca.jensen@humii.co
- Isabel Mathew’s - Airbnb Owner.
0412 142 811.
- Ashley Mansbridge - Streamline Marketing.
0406 490 084.
- Lea Maree Faes - Ice Design 2IC.
0402 682 061.
- Elaine Vassalo - Spotlight - Department Manager.
(02) 6658 0665.
Timeline
Humii
Retail Analyst
05.2022 - 05.2023
Isabel Mathews
Airbnb Cleaner
08.2019 - 01.2020
Priceline
Retail Sales Assistant
02.2013 - 01.2014
Blow Salon
Apprentice Hairdresser
08.2012 - 11.2012
Streamline Marketing Solutions
Sales and Marketing
06.2012 - 09.2012
Ice Design
Retail Sales Assistant
10.2011 - 06.2012
Spotlight
Retail Sales Assistant
12.2009 - 01.2012
Richie’s IGA
Bakery Assistant
04.2007 - 11.2007
Retail Certificate II -
John Paul College
Statement of Attainment in Hairdressing Certificate II -
Coffs Harbour Senior College
Statement of Attainment in Fashion Design Certificate II -
TAFE
Statement of Attainment in Hospitality Certificate II -
John Paul College
Pre Apprenticeship Access Programme – Business Administration -
Year 12 HSC -
John Paul College
Certificate III - Nail Technology
TAFE NSW
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