Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kira Edwards

Gold Coast,QLD

Summary

I spend the majority of my free time taking my dog to the beach or the park, spending time with my cat, baking, taking photos and spending quality time with people I love. I love all things makeup, coffee and photography. The main thing that I love about makeup and photography is that's its creating art and I'm able to express myself through it and help other do the same.


With having 3 years of coffee experience it makes my knowledge important and also allows me to easily adapt to new workplaces as i know all things coffee! Im a very creative individual and love having fun in the workplace but also know how to keep things professional. Always up for a challenge and will always go the extra mile to help people out.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Barista Supervisor

Memento Group
03.2023 - Current
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
  • Created new training guidelines, and provided staff orientation and training.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Worked between two stores owned by the same person, both with high volumes of coffee used per week
  • Tained people on how to make coffee (shot dosage, latte art) and basic hygiene practices
  • Working on the floor, dishes and behind the machine in one shift
  • Milk and coffee stock ordering
  • Dosing coffee

Team Member

Bakery
10.2022 - 12.2022
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Replenished bakery cases and faced products throughout each shift.
  • Inspected all bakery products and removed any found to possess defects.
  • Worked with management to minimize waste by accurately tracking par levels.
  • Adhered to food safety protocols to protect customers.
  • Completed timely and thorough shift change procedures.
  • Performed routine upkeep tasks such as replacing ribbons, stocking employee areas and cleaning windows.
  • Rang up orders on cash register to process cash, credit card and personal check payments.
  • Delivered orders to kitchen and checked for accuracy and correct temperature on pick-up before serving to customers.
  • Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
  • Maintained dining and food service areas to maximize safety and cleanliness.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Gave details on coffee blends and preparation descriptions to customers.

Juice Bar Manager

Airport Retail Enterprises
12.2020 - 09.2022
  • Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts and performing services for customers.
  • Assisted customers in selecting products by qualifying customer needs and explaining features and benefits.
  • Planned and executed operations against forecasted daily business volume.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Conducted and coordinated on-the-job training for associates to optimize performance.
  • Studied advertising, sales promotions and display plans to successfully market merchandise.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Processed refunds for worn, damaged and broken merchandise.
  • Tallied cash register at end of shift to reconcile with shift sales.
  • Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Repaired minor issues with equipment and handled troubleshooting task
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
  • Created signs and displays to advertise store products or events.
  • Maintained safe food handling practices to prevent germ spread.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Tailored orders to address customer allergies and gluten concerns.
  • Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
  • Partnered with chef to cook food and comply with food preservation guidelines.
  • Portioned and wrapped food or placed directly on plates for service to patrons.
  • Restocked cupboards, refrigerators and service stations with new food items or supplies.
  • Assisted hundreds of customers per day.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Poured wine, beer and cocktails for patrons.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • working in very fast pace environment with a controlled and easy manner
  • Maintained professional attitude by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Completing end of day sales paperwork and handling money
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Making hundreds of coffees per day
  • Dealing with thousands of customers each day

Team Member

Original Tugun Bakery
03.2020 - 12.2020
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Participated in and contributed to meetings by sharing concerns and ideas for improvements.
  • Monitored and supported proper electronic shelf label signage.
  • Processed and retrieved customer special orders.
  • Addressed customer needs, responding to specific requests.
  • Troubleshot machine malfunctions and made adjustments to correct problems.
  • Replenished bakery cases and faced products throughout each shift.
  • Inspected all bakery products and removed any found to possess defects.
  • Worked with management to minimize waste by accurately tracking par levels.
  • Answered phone calls, greeted store customers and provided exceptional service every time.
  • Used bread slicers and other bakery equipment efficiently to handle high-volume operations needs.
  • Recommended, selected, located and obtained products to meet customer needs.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.

Education

High School Diploma -

Palm Beach-Currumbin State High School
Palm Beach, QLD
11.2021

Skills

  • Attention to Detail
  • Teamwork and Collaboration
  • Following Instructions
  • Customer Service
  • Money Handling
  • Problem-Solving
  • Teamwork
  • Organized
  • Performance Evaluations
  • Staff Training
  • Works well under pressure
  • Multitasking

Certification

  • Barista Certification
  • RSA
  • First Aid Training
  • RSG
  • Certificate II in Kitchen Operations
  • Certificate III in Business
  • Certificate III in Hospitality

Timeline

Barista Supervisor

Memento Group
03.2023 - Current

Team Member

Bakery
10.2022 - 12.2022

Juice Bar Manager

Airport Retail Enterprises
12.2020 - 09.2022

Team Member

Original Tugun Bakery
03.2020 - 12.2020

High School Diploma -

Palm Beach-Currumbin State High School

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Kira Edwards