Kira Hooper
Mount Gambier,SA
Overview
4
4
years of professional experience
Work History
Customer Service
KFC
12.2021 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Streamlined workflow processes for improved productivity and better overall service delivery to clients.
- Reduced response times by creating a comprehensive knowledge base for quick reference during customer interactions.
- Developed strong relationships with customers by actively listening, understanding their needs, and providing relevant solutions.
- Trained new team members on company policies, procedures, and best practices to ensure consistent service quality across the board.
- Conducted regular performance evaluations for continuous improvement in individual staff members skills and capabilities.
Customer Service
Hungry Jack's
10.2020 - 10.2021
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Streamlined workflow processes for improved productivity and better overall service delivery to clients.
- Developed strong relationships with customers by actively listening, understanding their needs, and providing relevant solutions.
- Reduced response times by creating a comprehensive knowledge base for quick reference during customer interactions.
- Trained new team members on company policies, procedures, and best practices to ensure consistent service quality across the board.
Kitchen Hand/Customer Service
Natural Born Grillers
12.2019 - 04.2021
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and prepping meats.
- Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
- Promoted a safe work environment by adhering to strict health and safety guidelines during all tasks performed in the kitchen.
- Enhanced customer satisfaction by promptly addressing any concerns or special requests from guests regarding their meals.
- Expedited food service by efficiently delivering completed orders from the kitchen to servers in a timely manner.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.
Education
High School Diploma -
Grant High School
Mount Gambier, SA12.2023
Skills
- Telephone Etiquette
- Issue Resolution
- Cash Handling
- Problem Solving
- Product Knowledge
- Active Listening
- Multitasking
- Time Management
References
Ben Hull - 0458 494 985
Ashlynn Wagener - 0498 348 000
Timeline
Customer Service
KFC
12.2021 - Current
Customer Service
Hungry Jack's
10.2020 - 10.2021
Kitchen Hand/Customer Service
Natural Born Grillers
12.2019 - 04.2021
High School Diploma -
Grant High School