Kira Hooper
Mount Gambier,SA
Overview
4
4
years of professional experience
Work History
Customer Service
KFC
12.2021 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Streamlined workflow processes for improved productivity and better overall service delivery to clients.
- Reduced response times by creating a comprehensive knowledge base for quick reference during customer interactions.
- Developed strong relationships with customers by actively listening, understanding their needs, and providing relevant solutions.
- Trained new team members on company policies, procedures, and best practices to ensure consistent service quality across the board.
- Conducted regular performance evaluations for continuous improvement in individual staff members skills and capabilities.
Customer Service
Hungry Jack's
10.2020 - 10.2021
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Streamlined workflow processes for improved productivity and better overall service delivery to clients.
- Developed strong relationships with customers by actively listening, understanding their needs, and providing relevant solutions.
- Reduced response times by creating a comprehensive knowledge base for quick reference during customer interactions.
- Trained new team members on company policies, procedures, and best practices to ensure consistent service quality across the board.
Kitchen Hand/Customer Service
Natural Born Grillers
12.2019 - 04.2021
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and prepping meats.
- Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
- Promoted a safe work environment by adhering to strict health and safety guidelines during all tasks performed in the kitchen.
- Enhanced customer satisfaction by promptly addressing any concerns or special requests from guests regarding their meals.
- Expedited food service by efficiently delivering completed orders from the kitchen to servers in a timely manner.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.
Education
High School Diploma -
Grant High School
Mount Gambier, SA12.2023
Skills
- Telephone Etiquette
- Issue Resolution
- Cash Handling
- Problem Solving
- Product Knowledge
- Active Listening
- Multitasking
- Time Management
References
Ben Hull - 0458 494 985
Ashlynn Wagener - 0498 348 000
Timeline
Customer Service
KFC
12.2021 - Current
Customer Service
Hungry Jack's
10.2020 - 10.2021
Kitchen Hand/Customer Service
Natural Born Grillers
12.2019 - 04.2021
High School Diploma -
Grant High School
Similar Profiles
Evelyn FantEvelyn Fant
Fast Food Cashier at KFCFast Food Cashier at KFC
Brooke AldrichBrooke Aldrich
Team Member at KFCTeam Member at KFC
Sean PedersenSean Pedersen
Management Trainee at KFCManagement Trainee at KFC
Md Akramuzzaman BhuyanMd Akramuzzaman Bhuyan
General Manager at KFCGeneral Manager at KFC
Kaylee LiKaylee Li
Multimedia Designer at Furunde Wine Co. Pty LtdMultimedia Designer at Furunde Wine Co. Pty Ltd