Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

KIRA MATTHEWS

Sebastopol,VIC

Summary

After 5 and a half years of customer service experience, I have gained a high level of skills and knowledge in all areas of hospitality. These skills include conflict resolution, training beginner staff, and a passion for building relationships with customers and colleagues. While I thoroughly enjoyed developing my hospitality skills, I now aim to further advance my professional career and pursue future opportunities in administation.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Emma's Bakery
07.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly and professionally.
  • Cash register and EFTPOS operation.
  • Food quality, presentation and stock control.
  • Assisting and training new members of the business.
  • General store cleanliness and presentation duties.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Area Leader /Manager

McDonald's Sebastopol
01.2021 - 07.2021
  • Built positive and productive relationships with store and district leadership teams.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Modeled best practices for sales and customer service.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Underwent thorough training in customer service and complaint handling.

Crew Member

McDonalds Torquay
10.2017 - 01.2021
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Prepared products following restaurant, health, and safety standards and procedures.

Customer Service/Waitstaff

The Coffee Club Torquay
10.2016 - 12.2017
  • Customer service and order taking.
  • Cash register and EFTPOS operation.
  • Food and beverage preparation.
  • Cleaning and clearing of tables.
  • Stock control and food presentation.
  • Maintained up-to-date knowledge of product and service changes.

Education

VCE Certificate -

Surf Coast Secondary College Torquay
11.2019

Skills

  • Complaint Resolution
  • Upselling and Cross-Selling
  • Product Knowledge
  • Product Sales
  • Staff Training
  • Money Handling Abilities
  • Excellent Customer Service
  • Great Time Management

References

Sarah Cordingley 

(Supervisor at Emma's Bakery) 

0458631926 

manager@emmasbakery.com.au


Emma Conroy 

(Owner and Founder of Emma's Bakery)

0408422801


Alarnha Ford 

(Shift Manager at Sebastopol McDonald's)

0481184619

Timeline

Customer Service Representative

Emma's Bakery
07.2021 - Current

Area Leader /Manager

McDonald's Sebastopol
01.2021 - 07.2021

Crew Member

McDonalds Torquay
10.2017 - 01.2021

Customer Service/Waitstaff

The Coffee Club Torquay
10.2016 - 12.2017

VCE Certificate -

Surf Coast Secondary College Torquay

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KIRA MATTHEWS