Kira Offer
Brisbane,QLD
Summary
Experienced Duty Manager with expertise in hospitality, retail, lifeguarding, and customer service. Proven track record of effectively managing staff, coordinating operations, and collaborating with various departments to ensure streamlined processes. Strong problem-solving skills and ability to thrive in high-pressure environments. Committed to improving guest satisfaction and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Duty Manager
City Venue Managerment
Brisbane, QLD
01.2022 - Current
- Developed and implemented strategies to improve customer service.
- Conducted regular inspections of equipment and facilities in order to identify any maintenance needs.
- Investigated customer complaints in a timely manner, resolving issues efficiently.
- Monitored inventory levels to ensure product availability for customers.
- Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Delegated tasks appropriately amongst team members according to individual skillsets.
- Assisted with recruitment processes when necessary, interviewing potential candidates.
- Reviewed customer feedback surveys in order to identify areas for improvement.
- Took care of customer problem escalated by other staff members.
- Handled employee problems in absence of general manager.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Created positive work environment for employees and delivered exceptional customer service.
- Collaborated with upper management to improve productivity of operations.
- Monitored employee productivity to provide constructive feedback and coaching.
- Responded to customer questions regarding products, prices and availability.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Negotiated with vendors and suppliers to secure advantageous terms and pricing.
- Trained new employees on company policies, job duties, and performance expectations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned work and monitored performance of project personnel.
- Responded promptly to any emergency situations that arose during shifts.
Lifeguard
City Venue Management
Brisbane, QLD
12.2020 - 12.2021
- Observed swimmers from elevated chairs while scanning the entire pool deck.
- Enforced all safety regulations and posted rules for patrons.
- Provided assistance to swimmers of varying skill levels.
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Responded quickly to medical emergencies in the pool area.
- Instructed patrons on proper use of diving boards, slides, ladders.
- Educated patrons about safe swimming practices through public announcements.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Performed regular cleaning and maintenance of pool equipment.
- Provided first aid care to injured patrons before paramedics arrived on scene.
- Reported any unsafe conditions or suspicious activity to management immediately.
- Cautioned swimmers regarding unsafe practices and safety hazards.
- Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
- Filled out incident and accident reports and submitted to supervisor.
- Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
Trainee
City Venue Management
Brisbane, QLD
11.2019 - 11.2020
- Participated in brainstorming sessions to generate ideas for marketing campaigns.
- Worked alongside senior team members to learn related job tasks and roles.
- Attended training sessions and meetings to learn new information and develop personal skills.
- Developed essential skills and techniques through diligent practice.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
Education
Year 12 Completion -
MacGregor State High School
Brisbane, QLD11-2020
Skills
- Time Management
- Process updates
- Relationship Building
- Customer Service
- Work Planning and Organization
- Inventory Management
- Operations Management
- New Employee Training
- Staff Training and Development
- Verbal and written communication
Certification
- Certificate III in Business - Sport and Recreation
- Certificate III in Fitness
- CPR and Pool Lifeguard Qualification
- First Aid and Paid Blue Card
Accomplishments
- Completed Certificate III in Business _ Sport and Recreation
- Complete Certificate III - Fitness
- Duty Manager of the Year 2024 Nominee
Timeline
Duty Manager
City Venue Managerment
01.2022 - Current
Lifeguard
City Venue Management
12.2020 - 12.2021
Trainee
City Venue Management
11.2019 - 11.2020
Year 12 Completion -
MacGregor State High School
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