Kira Stewart
Overview
9
9
years of professional experience
Work History
International Flight Attendant
Qantas Airways
05.2023 - Current
- Enhanced passenger comfort by promptly addressing concerns and providing personalized assistance during long-haul flights.
- Ensured the safety of passengers by conducting pre-flight checks and adhering to strict safety protocols.
- Facilitated smooth boarding processes by efficiently organizing passenger seating, luggage storage, and priority access for special needs passengers.
- Contributed to increased customer satisfaction by delivering top-notch in-flight service, including meal preparation and distribution.
- Handled emergency situations calmly and effectively, ensuring the safety of all onboard.
- Regularly participated in ongoing training programs to stay updated on safety procedures, customer service techniques, and airline policies.
Customer Service Officer
Services Australia
06.2022 - 06.2023
- Deliver exceptional customer service to 100+ customers per day during peak times.
- Assisting customers to access, navigate and interpret services across a range of payments and programs.
- Assess customer needs, requirements, entitlements and obligations.
- Exercise appropriate delegations in accordance with legislation and guidelines.
- Provide customer service support at initial point of contact, including meeting, greeting and streaming customers to the appropriate service channel, completing simple first contact resolution enquiries.
- Apply problem solving skills to resolve customer inquiries and disputes, and escalate using appropriate channels when necessary.
- Process claims and deliver a range of payments to customers.
Administrative Officer
Safeworx
01.2018 - 12.2021
- Answering all incoming calls from both clients and contractors to assist them with any enquiries or concerns they may have.
- Entering purchase orders into our computer system Job Pro to book and delegate jobs for contractors.
- Assisting customers in the office with enquiries or directing them to their meetings.
- Organising and maintaining workplace supplies for the office.
- Carrying out administrative duties that include responding to upwards of 150 emails daily, typing microsoft word documents, creating and managing job schedules and copying or faxing forms to clients.
- Communicating with clients a day prior to their jobs being booked in to ensure they are ready for us to send our contractors to the next day.
- Following up with contractors to track progress and inform clients of any delays.
- Processing high volume work orders for contractors and clients.
- Creating quotes for clients ensuring the correct product and pricing is listed to then be emailed out.
Crew Member
McDonald's
03.2015 - 01.2018
- Effectively delegating tasks and communicating goals in order to maintain a high level of efficiency and crew performance.
- A mentor for both new and experienced crew, offering key skills and values that improve performance and uplift their professional integrity.
- Able to successfully communicate with new crew members a variety of procedures that are used in order to maintain safety and improve customer experience.
- Consistently providing excellent customer service ensuring they receive their correct orders in a timely manner.
- Responding to all complaints with a fast and satisfying solution leaving customers satisfied with both their service and food.
Education
Diploma in Government -
TAFE NSW
06.2023
Diploma in Travel And Tourism Management -
TAFE NSW
06.2018
NSW School Certificate (Year 10) -
Emmaus Catholic College
12.2016
Skills
- First Aid Knowledge
- RSA Knowledge
- Problem Solving
- Multitasking
- Telephone Etiquette
- Adaptability and Flexibility
Timeline
International Flight Attendant
Qantas Airways
05.2023 - Current
Customer Service Officer
Services Australia
06.2022 - 06.2023
Administrative Officer
Safeworx
01.2018 - 12.2021
Crew Member
McDonald's
03.2015 - 01.2018
Diploma in Government -
TAFE NSW
Diploma in Travel And Tourism Management -
TAFE NSW
NSW School Certificate (Year 10) -
Emmaus Catholic College
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