Kira Van Slooten
Cronulla,NSW
Summary
Experienced and enthusiastic Digital Advisor with over 10 years of experience in the customer care and sales department.
Excellent reputation for resolving problems and improving customer satisfaction while maintaining the best result for the business. Eager to contribute to Bupa's success through hard work, attention to detail and excellent customer service skills.
Extremely motivated to learn, grow and excel in my continued Bupa career.
Overview
12
12
years of professional experience
Work History
Digital Advisor
Bupa Health Insurance
06.2021 - Current
- Handling customer calls and emails via 'Softphone'.
- Assisting members, providers and third parties via digital channels such as 'Sprinklr' and 'Live Person'.
- 'Ninja' Support Consultant for colleagues via Microsoft Teams, assisting with service, sales and cover fit enquires.
- Work closely with management to maintain optimum levels of communication to effectively and efficiently complete projects in a timely manner.
- Development opportunities such as multiple step up team leader roles.
- Domestic, OVC & OSHC enquiries.
- Develop and facilitate group focus sessions, training, and coaching.
- Planning and delivering on targets set out by management.
- Developing and maintaining valuable relationships with customers, colleagues, and stakeholders.
Customer Value Specialist
Bupa Health Insurance
05.2017 - 06.2021
- Assisting members, providers and third parties in store, via phone and email.
- Outbound and inbound calling to customers, providers, and stakeholders to build rapport and assist with any enquiries.
- Attend corporate events and run kiosks to promote Bupa as a preferred and trusted provider.
- Domestic, OVC & OSHC enquiries.
- Step in for team leader when needed to develop and facilitate group focus sessions, training, and coaching.
- Planning and delivering on targets set out by management.
- Developing and maintaining valuable relationships with customers, colleagues, and stakeholders.
Sales Consultant Team Leader
Gap Oroton Group
09.2014 - 05.2017
Customer Service
Serges Cafe
06.2013 - 09.2014
Assistant Group Leader
Little Lambs Early Learning Center
11.2011 - 06.2013
Education
Certificate III - Early Childhood Education And Care
TAFE Queensland
Noosaville, QLD12.2013
High School Diploma -
Good Shepherd Lutheran College
Noosaville, QLD12.2012
Skills
- Advanced computer Skills
- Multitasking, Time Management and Organizational Skills
- Flexible and Adaptable
- Microsoft, Sprinklr, Apollo, Cyclops, Boss, Live Person, Softphone
- Remote Office Availability
- Analytical and Critical Thinking
- Supervision and Leadership
- Exceptional customer service
- Attention to detail
- Confident verbal, written and typing skills
- Proven successful working within tight deadlines and fast-paced atmosphere
- Strong ability to work autonomously as a self motivated professional and in a team environment
Timeline
Digital Advisor
Bupa Health Insurance
06.2021 - Current
Customer Value Specialist
Bupa Health Insurance
05.2017 - 06.2021
Sales Consultant Team Leader
Gap Oroton Group
09.2014 - 05.2017
Customer Service
Serges Cafe
06.2013 - 09.2014
Assistant Group Leader
Little Lambs Early Learning Center
11.2011 - 06.2013
Certificate III - Early Childhood Education And Care
TAFE Queensland
High School Diploma -
Good Shepherd Lutheran College
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