Kira Ward
Assistant Customer Service Manager
Brisbane,QLD
Summary
Dynamic leader with proven expertise in enhancing client satisfaction and team productivity at Woolworths. Excelled in conflict resolution and schedule management, mentoring staff to achieve reduced complaint rates. Skilled in Microsoft Office, demonstrating exceptional time management. Focused on fostering client engagement and providing support in a difficult environment.
Overview
3
3
years of professional experience
Work History
Assistant Customer Service Manager
Woolworths
08.2023 - Current
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Collaborated with fellow managers to identify areas of improvement for overall customer service operations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Monitored compliance with company policies and industry regulations related to privacy protection and data security within the customer service department.
- Served as a key liaison between customers and internal departments to facilitate timely resolutions for complex issues or escalated complaints.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Defined clear targets and objectives and communicated to other team members.
Customer Service Manager
Woolworths
01.2025 - 02.2025
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Customer Service Manager
Woolworths
01.2024 - 02.2024
Brand Ambassador
UPPAbaby
06.2022 - Current
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Customer Service Manager
Woolworths
11.2023 - 11.2023
Customer Service Team Member
Woolworths
10.2021 - 08.2023
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
- Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.
- Achieved consistent positive feedback from customers due to exceptional listening skills that led to successful problem resolution.
- Reduced call wait times by efficiently managing high call volumes during peak hours.
Education
Bachelor of Science - Clinical Health Science
University of Queensland
Brisbane, QLD11-2027
High School Diploma -
Redlands College
Wellington Point11-2022
Skills
- Sales proficiency
- Cash handling
- Customer engagement
- Customer relations
- Conflict resolution
- Schedule management
- Microsoft outlook, word, and Excel
- Excellent time management skills
Awards
Second place in Queensland Japanese speaking competition 2021
Third place in Queensland Japanese speaking competition 2020
Languages
Japanese
Limited Working
French
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeImportant To Me
Paid time offPaid sick leaveQuote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Timeline
Customer Service Manager
Woolworths
01.2025 - 02.2025
Customer Service Manager
Woolworths
01.2024 - 02.2024
Customer Service Manager
Woolworths
11.2023 - 11.2023
Assistant Customer Service Manager
Woolworths
08.2023 - Current
Brand Ambassador
UPPAbaby
06.2022 - Current
Customer Service Team Member
Woolworths
10.2021 - 08.2023
Bachelor of Science - Clinical Health Science
University of Queensland
High School Diploma -
Redlands College
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