Kirah Leale
Summary
Automotive service advisor with extensive knowledge of automotive parts and maintenance. Clean-cut, outgoing and punctual worker with experience in maintaining client relationships and professionalism. With more than 7 years of proven experience in customer service and support. Recognized strengths include problem-solving, verbal and written communication skills. Detail-oriented associate with solid administrative experience and excellent money-handling skills Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
10
10
years of professional experience
Work History
Automotive Service Advisor
Truck Tech
03.2024 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Explained estimates and determined repair timelines to manage customer expectations.
- Coordinated with parts department to determine availability of necessary components.
- Assisted in increasing service department efficiency by effectively scheduling appointments and managing workloads.
- Gained comprehensive knowledge of heavy vehicles.
Automotive Service Advisor
Grand Motors Toyota
04.2022 - 03.2024
- Provided customers correct estimates of maintenance and repair costs.
- Prepared repair orders and obtained necessary signatures to maintain company records.
- Followed repair order processes and instructions.
- Greeted customers upon check-in to foster friendly and approachable atmosphere.
- Complied with corporate and regulatory policies regarding information confidentiality and privacy.
- Determined charges for services requested and arranged for billing.
- Reviewed and prioritized assigned work orders and coordinated workflow to meet quoted deadlines.
- Maintained and reached KPI performance requirements as per my employment contract.
Counter/Driver
Burson Auto Parts
06.2019 - 04.2022
- Safely and punctually delivered auto parts to local mechanics shops.
- Pulled parts off store shelves to fill customer orders.
- Checked parts computer for stock items and initiated special orders.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Maintained organized, clean and professional vehicle to protect company reputation with customers.
- Adhered to social distancing protocols and wore mask or face shield.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and sales floor.
Receptionist/Shop Assistant/Body Piercer
Skin FX
03.2016 - 06.2019
- Confirmed appointments, communicated with clients and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Accepted and processed customer payments.
- Kept areas neat and clean and equipment sanitized.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Getting stencils ready for the artists.
- General shop assistant duties.
Bartender
Marriott Hotel
11.2014 - 03.2016
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Set up glassware, liquor and other necessary supplies for special events.
Education
High School Diploma -
Nerang State High School
Nerang, QLD11.2014
Skills
- Customer Service-Oriented
- Positive Attitude and Energetic
- Attention to Detail
- Verbal and Written Communication
- Parts ordering and management
- Vehicle operations knowledge
- Problem solving strength
- Scheduling and Calendar Management
- Computer Proficiency
- Customer Complaint Resolution
- Teamwork and Collaboration
References
Business Reference
Aiesha Dupreez
0499 696 921
Personal Reference
Nattalie Grebenshikoff
0422 461 085
Timeline
Automotive Service Advisor
Truck Tech
03.2024 - Current
Automotive Service Advisor
Grand Motors Toyota
04.2022 - 03.2024
Counter/Driver
Burson Auto Parts
06.2019 - 04.2022
Receptionist/Shop Assistant/Body Piercer
Skin FX
03.2016 - 06.2019
Bartender
Marriott Hotel
11.2014 - 03.2016
High School Diploma -
Nerang State High School
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