Kiralee Pendlebury
Sales and Customer Service Professional
North Lakes,Qld
Summary
Dynamic sales professional with a track record of enhancing customer satisfaction at IKEA. Excelled in building strong customer relationships and leveraging interpersonal skills and Microsoft applications proficiency to exceed sales targets. Known for reliability and exceptional teamwork, consistently contributing to a positive shopping experience and store success. Brings strong communication and problem-solving abilities, fostering collaborative and results-driven retail atmosphere.
Overview
35
35
years of professional experience
Work History
Sales Coworker
IKEA
08.2019 - Current
- Provided exceptional customer service, ensuring repeat business through personalized shopping experiences.
- Helped customers locate products and checked store system for merchandise at other sites.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Established rapport with customers using active listening and interpersonal skills.
- Boosted store revenue through upselling and cross-selling techniques.
- Consistently met deadlines by prioritizing tasks based on urgency and project requirements.
- Implemented customer feedback system to identify and address areas for improvement.
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
- Used POS system to process sales, deliveries, and assembly services.
- Emphasized safety awareness and adherence to company guidelines, resulting in a consistently safe work environment for all employees.
Sales Assistant and Visual Merchandiser
La-Z-Boy
10.2014 - 06.2019
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Helped customers locate products and checked store system for merchandise at other sites.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Created interior displays to promote products in alignment with corporate sales objectives.
Education
Certificate - Residential Decorating
06-2013
Diploma - Marketing
12-2001
High School Diploma -
12-1990
Skills
- Positive and professional
- Customer service
- Building rapport
- Teamwork
- Time management abilities
- Multitasking's abilities
- Visual merchandising
- Telephone etiquette
- Interpersonal and written communication
- Microsoft applications proficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Coworker - IKEA
08.2019 - Current
Sales Assistant and Visual Merchandiser - La-Z-Boy
10.2014 - 06.2019
Mount Royal University - Certificate, Residential Decorating
Gold Coast Institute of TAFE - Diploma, Marketing
St. Hilda's School - High School Diploma,
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