Kiralee Southurst

Shift Management

• Work professionally in a number of areas including customer service, the kitchen and cafe as a barista.
• Lead daily operations, ensuring smooth workflow, great service and efficient task completion.
• Learn, manage and teach safety protocols and operational procedures to maintain workplace standards.
• Perform first aid when necessary and keep an up-to-date first aid and CPR certificate.
• Manage workplace hazards and take control in event of an emergency.
• Collaborate with colleagues to enhance customer service experience and satisfaction, collecting feedback via surveys and discussions with customers to further improve customer experience.
• Observe and manage sales and manage labour hours accordingly.
• Work a variety of hours with a range of start and finish times all days of the week. Typical management shifts are 5:30am-2pm, 1:30pm-10pm or 10pm-6am. I also often work 11am-7pm and 9am-5pm on some weekends as additional management support.

Rosters/Hiring Management

• Co-manage the hiring and training process by scheduling and performing job interviews.
• Organise and roster training sessions with new employees to ensure efficient onboarding.
• Manage and create weekly employee roster.
• Manage sick calls, shift covers and shift swaps amongst employees.
• Oversee and manage the labour and employee hiring budgets.
• Complete weekly payroll for all employees. Manage leave requests and part-time / full-time employee leave.
• Manage employees' tax file number declaration forms, superannuation forms and other employee onboarding forms.

Product Quality Management

• Perform inventory management through accurate stock tracking and organisation.
• Complete twice-weekly orders of food and paper stock, office supplies, medical supplies, uniforms and chemicals.
• Manage stock through fortnightly overnight stock counts.
• Manage quality of stock and menu items by overseeing deliveries and production, and submitting claims for faulty stock items.
• Oversee and manage the inventory budget.

• Assisted with ordering and managing office supplies.
• Assisted with creating and sending out employee and client rosters.
• Managed files and filing systems.