Kiralee Teau
Roxby Downs,SA
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Duty Manager
Roxby Downs Tavern
04.2023 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Implemented cost-saving measures to enhance profitability and align with budget.
- Analyzed sales data to identify opportunities for growth and improvement.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Duty Manager
Mount Gambier Hotel
11.2021 - 04.2023
- Learned and adapted quickly to new technology and software applications
- Cultivated interpersonal skills by building positive relationships with others
- Managed time efficiently in order to complete all tasks within deadlines
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders
- Performed cash handling duties, provided change, and balanced money at end of shift
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Bartender/Wait Staff/Gaming Member
Roxby Downs Tavern
02.2019 - 10.2021
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests
- Reviewed and resolved differences between accounting information and cash drawer.
Duty Manager
Roxbylink
10.2014 - 01.2019
- Oversaw all operations with team of 20 personnel
- Conducted continuous reviews of accounts, procedures and personnel to optimize processes and improve performance
- Initiated plans to improve customer relations, quality standards and service efficiency
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism
- Trained and mentored new employees to maximize team performance
- Supervised site investigations, reported issues and escalated those that required further assistance
- Increased operational efficiency by developing improved filing systems for confidential client records and reports.
Waitress/Bartender
Chives
04.2011 - 09.2014
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Education
Diploma - Youth Justice
Evocca College
Cairns, QLDSkills
- Business Administration
- Customer Service
- Time Management
- Operations Management
- Payroll Processing
- Financial Reporting
- Cash Management
- New Employee Training
- Written and Oral Communication
- Shift Scheduling
- Motivational Leadership
- Analytical and Critical Thinking
Certification
- R.S.A (responsible Service of alcohol)
- R.S.G (responsible service of gaming)
- (Advance Gaming)
- First Aid
Strengths And Attributes
- Unique personality with the ability to work within a team environment.
- High level of personal responsibility and integrity
- Eager and willing to undertake new and uncomfortable tasks to better myself and my team.
- Able to organize and conduct work activities.
- Willing to take on delegation responsibilities.
- Exceptional communication skills
- Demonstrated the ability to train and support team members.
- Ability to follow instructions effectively.
References
- Carly King, Roxby Downs Tavern, Manager, 86710071
- Anna Bearine Mount gambier Hotel 87267000
Timeline
Duty Manager
Roxby Downs Tavern
04.2023 - Current
Duty Manager
Mount Gambier Hotel
11.2021 - 04.2023
Bartender/Wait Staff/Gaming Member
Roxby Downs Tavern
02.2019 - 10.2021
Duty Manager
Roxbylink
10.2014 - 01.2019
Waitress/Bartender
Chives
04.2011 - 09.2014
Diploma - Youth Justice
Evocca College
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