Kira Mei Portmann
Elsternwick
Summary
Organised and dependable candidate, successful at managing multiple priorities with a positive attitude. Skilled in working under pressure and adapting to new situations and challenges to best achieve team goals.
Overview
11
11
years of professional experience
Work History
General Manager
Aviv Cakes & Bagels
12.2013 - Current
- Shop Manager of family business with over 35 employees since 2020.
- Maintained and controlled inventory of baked goods.
- Developed and implemented daily operating procedures to keep store well organised and boost customer satisfaction and loyalty.
- Hired, trained and supervised FOH staff on company policies, product knowledge, POS system use etc., to maximise job satisfaction, expertise, and team performance.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Established and maintained relationships with suppliers to procure quality ingredients and equipment.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Created marketing strategies and promotional campaigns to increase customer traffic and boost sales on various social media platforms.
- Maintained payroll information by calculating, collecting, and entering data.
Sales Consultant
Mimco
11.2019 - 04.2020
- Established rapport with customers using active listening and interpersonal skills.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganising products.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Catering and Events Assistant
Damm Fine Food
09.2017 - 01.2019
- Provided exceptional customer service to create memorable moments for guests.
- Worked well in a team setting, following instructions, providing support and guidance.
- Set up event facilities and equipment, cleaned areas, and organised supplies.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cultivated interpersonal skills by building positive relationships with others.
Education
Masters of Teaching (Primary And Secondary) -
Monash University
Melbourne, VIC11.2025
Bachelor of Business/Bachelor of Arts - Marketing And International Relations
Monash University
Melbourne, VIC06.2023
VCE -
Caulfield Grammar School
St. Kilda, VIC2016
Skills
- German, B2
- Staff Training and Development
- Problem Resolution Skills
- Digital Content Development
- Social Media and Promotions
- Strong Verbal and Written Communication
Volunteering
ESL Language Partner Volunteer with the ESN in Cologne Germany, March-August, 2019
- Educated peers in basics of English grammar and conversational speaking.
- Gained strong interpersonal skills from working with students from diverse backgrounds
- Facilitated small group and individual instruction to maximise student learning.
- Personalised instruction based on needs, interests and capabilities of individual students.
References
Available on request
Timeline
Sales Consultant
Mimco
11.2019 - 04.2020
Catering and Events Assistant
Damm Fine Food
09.2017 - 01.2019
General Manager
Aviv Cakes & Bagels
12.2013 - Current
Masters of Teaching (Primary And Secondary) -
Monash University
Bachelor of Business/Bachelor of Arts - Marketing And International Relations
Monash University
VCE -
Caulfield Grammar School
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