Summary
Overview
Work History
Education
Skills
Websites
Languages
Extracurricular Activities
Timeline
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KIRAN -

Mansfield Park,Australia

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

5
5
years of professional experience

Work History

Retail Sales Consultant

RAA
Adelaide, South Australia
07.2024 - Current
  • Enhanced customer loyalty by offering tailored solutions that met individual needs.
  • Resolved customer complaints promptly, maintaining a positive brand image.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Positively promoting products and services offered by the company.
  • Attended In-Bound and Out-Bound calls.
  • Handled 30 calls a day.

Branch Banking and Credit Officer

The South Indian Bank Ltd
Chandigarh, Chandigarh
08.2022 - 12.2023
  • Elevated customer satisfaction by 10% through outstanding service and swift resolution of concerns
  • Boosted branch efficiency via process optimization and strategic operational enhancements
  • Achieved sales objectives consistently by effectively cross-selling banking products and services
  • Oversaw branch operations, adhering to regulatory standards and internal bank policies
  • Stimulated deposit growth by marketing savings products and elucidating their benefits
  • Fostered a professional branch environment, promoting positivity and staff engagement
  • Improved branch workflow, leading to heightened efficiency and operational excellence
  • Facilitated customer onboarding, recommending tailored banking solutions to meet individual needs
  • Improved daily operations with optimized workflow processes.
  • Experience in Banking software like Finacle, BPM, AML, FAMS. Handling of KYC and AML procedures.
  • Processing of Home loan and Personal loan applications after checking with the eligibility criteria.
  • Monitoring of disbursed loan and classification of NPA.

Relationship Officer and Teller

The South Indian Bank Ltd
Amritsar, Punjab
09.2019 - 07.2022
  • Customer inquiries regarding account balances, transaction history, service charges and Interest rates.
  • Achieved a 95% positive customer feedback score through outstanding service
  • Processed customer transactions promptly, minimizing wait time.
  • Reduced escalations by 40% with in-depth product knowledge and educate customers on banking products, enabling them to make informed decision about their finances.
  • Monitored, followed-up and escalated cases to meet customer response commitments.
  • Boosted customer retention by 25% in Q2 and Q3 in 2022
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in the financial records.

Education

Business Analysis and Process Management -

Google
05.2024

Create Financial Statement using Microsoft Excel -

Google
05.2024

Masters of Commerce - Accounting and Finance

D.A.V College
India
01.2019

Bachelors of Commerce - Accounting and Finance

D.A.V College
India
01.2017

Skills

  • Financial product knowledge
  • Cross-selling abilities
  • Customer Service
  • Operations Management
  • Teamwork
  • Cash Handling
  • Handling Customer Complaints
  • Relationship Building

Languages

  • English
  • Hindi

Extracurricular Activities

S T A R E M P L O Y E E O F T H E M O N T H A W A R D, The South Indian Bank Ltd, Amritsar, 12/01/21, Participated in Insurance Campaign and contributed to branch sales target for which received an award of appreciation D E P O S I T G R O W T H, The South Indian Bank Ltd, Chandigarh, 07/01/23, Arranged a meeting for Prime Customers of the branch and introduced them to the new deposit rates, which helps in enhancing the deposit portfolio and received appreciation from Regional Office.

Timeline

Retail Sales Consultant

RAA
07.2024 - Current

Branch Banking and Credit Officer

The South Indian Bank Ltd
08.2022 - 12.2023

Relationship Officer and Teller

The South Indian Bank Ltd
09.2019 - 07.2022

Business Analysis and Process Management -

Google

Create Financial Statement using Microsoft Excel -

Google

Masters of Commerce - Accounting and Finance

D.A.V College

Bachelors of Commerce - Accounting and Finance

D.A.V College
KIRAN -