Kiran
2813/220 Spencer Street,Victoria
Summary
I am a conscientious and ambitious individual experienced in varied roles who is looking for a challenging job with a rapidly growing organization that can provide me with a range of goals and job objectives within a contemporary and economical business setting. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Branch Manager
AUM Global Education and Migration
Melbourne, VIC
09.2022 - Current
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Created reports summarizing operational performance metrics for senior management review.
- Identified opportunities for process improvement initiatives within the branch.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Planned work schedules to maintain adequate staffing levels.
PTE Trainer
Freelancer
Online
01.2020 - Current
- Developed and delivered PTE training sessions to students according to their individual needs.
- Organized and conducted mock tests for the students in order to assess their progress.
- Created course materials, including lesson plans, handouts and assessments.
- Provided feedback on student performance during classes.
- Maintained accurate records of student attendance and progress.
- Monitored student performance and provided appropriate guidance and support.
- Utilised a variety of teaching methods such as lectures, group discussions, role-playing exercises., to keep students engaged.
- Updated course content regularly based on changes in technology or industry practices.
- Led self-guided exercises to improve student understanding of spelling, punctuation, style and pronunciation.
- Built relationships with students of diverse cultural, social and economic backgrounds.
- Taught lessons encompassing range of skill-building activities for speaking, writing, reading and listening.
Administrative Officer
Kingsford Institute of Australia
01.2022 - 07.2022
- To maintain accounts of students
- To conduct orientations
- To generate timetables
- To be the centre between student and management
- To make intervention plans
- To check course progress
- To update result sheets and LMS ( Learning Management System)
- To resolve students queries on phone and emails
- To be part of administration team
- To give extension to students
- To generate letter of completion
- To perform other administrative duties
IELTS instructor (Online)- Part time
makkarIELTS
01.2021 - 12.2021
- To teach all modules including Speaking, Writing, Listening, Reading
- To take interactive classes
- To resolve student queries regarding exam and modules
- To make lesson plans
Co-ordinator/Manager
Sunbright Overseas
02.2018 - 12.2021
- To communicate with clients and employer about different events
- To delegate tasks to appropriate employees
- To process end of day report
- To answer telephone and respond to queries from customers
- To recruit candidates
- To run train the trainee programmes
- To plan and organise different events
- To monitor activities
- To counsel students and staff members and to assign job roles
- To resolve student's queries through email and calls
Education
MBA + MPA - Accounting And Business Management
Holmes Institute
Melbourne, VIC07-2024
Bachelor of Commerce -
MLN College
01.2018
+2 -
SGN Khalsa Senior Secondary School(HBSE)
01.2015
Skills
- Interpersonal skills
- Proactivity
- Decision making
- Counseling
- Customer Service
- Operational Reports
- Performance Reviews
- Branch Operations Management
- Coaching and Mentoring
- Interviewing and Hiring
- Training and Development
- Recruitment and hiring
- Staff training
- Public speaking
- Time management
- Employee Development
Certification
- IELTS/PTE
- TESOL/TEFL Certification from World TESOL Academy
Personal Information
- Date of Birth: 05/19/97
- Nationality: Indian
Languages
- English
- Hindi
- Punjabi
References
Kinza Abbasi, Kingsford Institute of Australia, General Manager, 0468471039
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Branch Manager
AUM Global Education and Migration
09.2022 - Current
Administrative Officer
Kingsford Institute of Australia
01.2022 - 07.2022
IELTS instructor (Online)- Part time
makkarIELTS
01.2021 - 12.2021
PTE Trainer
Freelancer
01.2020 - Current
Co-ordinator/Manager
Sunbright Overseas
02.2018 - 12.2021
MBA + MPA - Accounting And Business Management
Holmes Institute
Bachelor of Commerce -
MLN College
+2 -
SGN Khalsa Senior Secondary School(HBSE)
Similar Profiles
Nadeera PadidilianNadeera Padidilian
Educational Consultant at Global Select Education And Migration ServicesEducational Consultant at Global Select Education And Migration Services
Ram Sharan KandelRam Sharan Kandel
Assistant Manager at Maximax Education and Migration ServicesAssistant Manager at Maximax Education and Migration Services
Vanessa VeraVanessa Vera
Marketing Director at The Old Man Migration and Education ServicesMarketing Director at The Old Man Migration and Education Services
Fiona GradwellFiona Gradwell
Nurse Assistant - Cert IV + Administration Officer at Bolton ClarkeNurse Assistant - Cert IV + Administration Officer at Bolton Clarke
Michael WilliamsMichael Williams
Wholesale Sales Manager at Lancaster Farm Fresh CooperativeWholesale Sales Manager at Lancaster Farm Fresh Cooperative