Kiran
Beckenham
Summary
Experienced in managing front desk activities and creating a welcoming atmosphere for clients, leveraging strong organizational skills and attention to detail to streamline office operations. Deep understanding of effective communication techniques and customer service principles consistently enhances visitor experiences.
Overview
3
3
years of professional experience
Work History
SHIFT SUPERVISOR AND MANAGER
YOLANDA'S CAFE AND CATERING
12.2022 - Current
- Supervised daily operations at Yolanda's Cafe, ensuring efficient front-of-house service and maintaining a welcoming environment for guests
- Managed a team of staff, fostering collaboration and interpersonal skills critical to reception duties
- Executed financial transactions and managed basic accounting tasks, drawing on experience from previous commerce studies to facilitate reception-related financial responsibilities
- Coordinated catering orders and events, ensuring clear communication with clients and team members to meet client expectations and enhance customer satisfaction
- Trained new employees and delegated daily tasks and responsibilities.
FRONT DESK RECEPTIONIST
CROWN – ATRIUM
12.2022 - 10.2023
- Increased guest retention by maintaining a welcoming and organized reception area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed data entry and filing to keep records updated for easy retrieval.
- Collected room deposits, fees, and payments.
FOOD & BEVERAGE STAFF
RENDEZVOUS HOTEL PERTH CENTRAL
09.2022 - 12.2022
- Contributed to higher sales by upselling menu items and promoting daily specials to guests.
- Supported team members during peak hours, multitasking between various roles as needed.
- Built strong relationships with customers by addressing concerns promptly and ensuring their dining experience met high expectations.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, organized dining area.
Education
Murdoch University
02-2025
Bachelor of Commerce -
Michael Job College of Arts And Science | Affiliated To Bharathiar University
03-2018
Secondary Schooling -
F.C. Verma Adarsh Senior Secondary School | Punjab State Board
03-2013
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Team supervision
- Shift paperwork completion
- Strong verbal and written communication
- Team collaboration and leadership
- POS system operation
Languages
English
Punjabi
Hindi
Nepali
Hobbies and Interests
Volunteering, Exploring new cuisines, Reading technology blogs
Timeline
SHIFT SUPERVISOR AND MANAGER
YOLANDA'S CAFE AND CATERING
12.2022 - Current
FRONT DESK RECEPTIONIST
CROWN – ATRIUM
12.2022 - 10.2023
FOOD & BEVERAGE STAFF
RENDEZVOUS HOTEL PERTH CENTRAL
09.2022 - 12.2022
Murdoch University
Bachelor of Commerce -
Michael Job College of Arts And Science | Affiliated To Bharathiar University
Secondary Schooling -
F.C. Verma Adarsh Senior Secondary School | Punjab State Board
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