Kiran Alvarez
Greystanes
Summary
Flexible and adaptable professional with experience at Events Cinemas and McDonald's, excelling in customer service and POS system management. Demonstrates ability to enhance team performance and guest satisfaction through effective problem-solving and staff training. Known for maintaining high safety and cleanliness standards, ensuring a positive and efficient service environment. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cinema Crew Member
Events Cinemas
09.2023 - Current
- Greet guests, scan tickets upon entry, answered guest questions and helped with seat location.
- Partners with team members to complete venue opening and closing checklists to ensure smooth theatre operations.
- Assist with keeping venue safe, clean and presentable for guests.
- Welcome guests to theatre with a friendly demeanour and direct to screening rooms.
- Enforce theatre policies to maintain enjoyable viewing experience for all customers.
- Perform routine inspections of theatre to identify safety hazards.
- Secure theatre at end of each shift to prevent theft of theatre items.
Shift Assistant
McDonalds
08.2020 - Current
- Locate and resolve problems with team production and performance to maintain consistent quality levels.
- Collaborate with other leaders and executives to direct workflow and support operations.
- Training and support of new employees
- Greet customers promptly and take orders to keep flow of traffic moving.
- Perform shift change tasks each day to keep store neat and running smoothly.
- Promptly resolve customer complaints, escalating major issues to supervisor.
- Accurately operate cash register to process customer payments.
- Process orders on POS system/cash handling
Education
Completed HSC
Greystanes High School
Greystanes09-2023
Skills
- Positive attitude
- Excellent customer service
- Strong work ethic
- Point of sale systems
- Adaptability and flexibility
- Facility maintenance
- Cash handling
- Trained in food safety guidelines
- Complaint handling
- Time management
- Teamwork and collaboration
- Staff training
Certification
Police Check
RSA/RCG
Timeline
Cinema Crew Member
Events Cinemas
09.2023 - Current
Shift Assistant
McDonalds
08.2020 - Current
Completed HSC
Greystanes High School
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