Kiran Bala
Wollert
Summary
Dynamic Customer Service Representative with a proven track record at Reliance Trends, excelling in high-stress situations and boosting customer loyalty through empathetic conflict resolution. Skilled in active listening and efficient data entry, adept at transforming escalated customer interactions into positive outcomes, significantly enhancing client satisfaction.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Reliance Trends
07.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor Of Business Administration -
JMIT
Radaur05.2023
Senior Secondary -
National Public School
Yamunanagar04.2020
Secondary -
National Public School
Yamunanangar04.2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
References
Harsimranpreet Kaur
0498479008
Manpreet Kaur
0470451421
Timeline
Customer Service Representative
Reliance Trends
07.2022 - 02.2023
Bachelor Of Business Administration -
JMIT
Senior Secondary -
National Public School
Secondary -
National Public School
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