Kiran James Mathew
Leongatha
Summary
Experienced Customer Support Manager and Administration Officer bringing 6 plus years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
10
10
years of professional experience
Work History
Customer Support Manager
Inverloch Coast Care Community
10.2021 - Current
- Currently working as full time customer support manager at Inverloch Coast Care Community (Opal Seaheven).My role primarily focuses on generating leads, organizing admissions, improving sales conversions, roster prepaeration, recruitment,liaising with clients, suppliers and all other internal and external stakeholders, and administration ad hoc activities
Funeral Director Assistant & Office Clerk
Handley Funeral Services
03.2021 - Current
- Worked as a funeral director assistant and office clerk (casual staff) at Handley Funeral Services. In this role, my job was assisting funeral directors in conducting funerals in an around Leongatha suburb and managing day to day accounts payables and receivables.
Project Coordinator and General Admin
MAGICS (Managing And Generating Income for Community Services)
07.2017 - 08.2020
- Undertook an entire gamut of project management and coordination activities ranging from conducting surveys among general public, assisting government organizations to implement various projects among youth and aged people, managing CSR funds and activities of well reputed organization, training aged people and performed general day to day administration activities
Skill Development Executive
ASAP (Additional Skill Acquisition Program, Government of Kerala)
11.2017 - 04.2020
- Worked as Skill Development Executive (Part Time) at ASAP where English, Life skills, and basic IT training is given to underprivileged children in various higher secondary schools across Kerala.
Human Resource Officer
UAE Exchange and Financial Services Ltd
07.2014 - 04.2017
- Performed HR activities pertaining to but not limited to activities viz; Talent Acquisition (Pre & Post Recruitments), HR Operations, Performance Mgmt System, Training & Development, and People Management.
Education
Bachelor of Computer Application (BCA) -
College Affiliated to Bangalore University
Bangalore, KarnatakaMaster of Business Administration (MBA) -
College Affiliated to Mahatma Gandhi University
Kerala, IndiaSkills
- Empathy and patience
- Client Relationship Building
- Customer Relations
- Training and mentoring
- Account Management
- Business Administration
- Payroll Oversight
- Feedback collection
- Active Listening
- Planning and Prioritization
- Relationship Building
- Staff Management
Hobbies
- Photography
- Travelling
- Music
Timeline
Customer Support Manager
Inverloch Coast Care Community
10.2021 - Current
Funeral Director Assistant & Office Clerk
Handley Funeral Services
03.2021 - Current
Skill Development Executive
ASAP (Additional Skill Acquisition Program, Government of Kerala)
11.2017 - 04.2020
Project Coordinator and General Admin
MAGICS (Managing And Generating Income for Community Services)
07.2017 - 08.2020
Human Resource Officer
UAE Exchange and Financial Services Ltd
07.2014 - 04.2017
Bachelor of Computer Application (BCA) -
College Affiliated to Bangalore University
Master of Business Administration (MBA) -
College Affiliated to Mahatma Gandhi University
Similar Profiles
Dayana JosephDayana Joseph
Registered Nurse at Inverloch Coast Care Community (Opal Health Care)Registered Nurse at Inverloch Coast Care Community (Opal Health Care)
Andrea CuthbertAndrea Cuthbert
Senior Finance Officer at Sapphire Coast Community Aged CareSenior Finance Officer at Sapphire Coast Community Aged Care
Claire BanksClaire Banks
Wait Staff Member at Inverloch Esplanade HotelWait Staff Member at Inverloch Esplanade Hotel