Kiran Johny
Canberra,ACT
Summary
Proven Administrative Executive with a track record of enhancing efficiency and streamlining processes at NHS UK. Expert in data entry and patient assistance, I excel in maintaining meticulous records and improving customer satisfaction. My strong organization skills and proactive approach have significantly contributed to achieving organizational goals, demonstrating a commitment to excellence and a positive work environment.
Experienced with handling patient records and administrative tasks. Utilizes strong organizational skills to ensure efficient operations. Knowledge of medical terminology and patient confidentiality protocols.
Ward Clerk experienced in high-volume hospital environments and skilled in handling both administrative and patient-focused tasks. Good time management and problem-solving abilities, as well as advanced understanding of clerical needs and confidentiality requirements.
Detail-oriented Ward Clerk knowledgeable about coordinating paperwork, maintaining supplies and updating charts. Excellent communication and organizational skills. Proficient in Technology resource.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Ward Clerk
NHS - National Health Service
11.2022 - 11.2024
- Organized paperwork for doctors, nurses, and patients.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Documented latest information in computer system and printed paperwork.
- Stored and retrieved permanent records on daily basis.
- Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
- Trained new Ward Clerks on best practices for administrative duties, contributing to a knowledgeable workforce that maintained high standards of service quality.
- Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
- Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
- Supported physicians by promptly providing accurate patient information, facilitating timely decision-making and treatment plans.
- Filled out records, staffing sheets, and patient documents.
- Supported office staff and operational requirements with administrative tasks.
- Answered multi-line phone systems to manage incoming and outgoing calls for busy Type department.
- Organized medical supplies inventory to maintain optimal stock levels and prevent shortages during critical situations.
- Skillfully managed multi-line phone system, directing calls to appropriate departments and taking messages when needed.
- Improved communication among team members by maintaining updated contact lists and facilitating meetings as needed.
- Enhanced patient experience by efficiently managing medical records, scheduling appointments, and coordinating with healthcare professionals.
- Elevated overall effectiveness of the ward by consistently monitoring and updating patient boards, ensuring all pertinent information was visible to staff members.
- Streamlined administrative processes for improved efficiency in handling patient information and communication between staff members.
- Expedited registration processes by accurately entering patient demographic data into electronic health record system.
- Ensured timely delivery of laboratory results by tracking orders and following up on pending tests when necessary.
- Maintained patient confidentiality in line with HIPAA regulations.
- Maintained current and accurate medical records for patients.
- Managed incoming calls and directed to appropriate department.
Administrative Executive
McDonald's
03.2020 - 10.2022
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Collected data, input records, and protected electronic files.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Collaborated with cross-functional teams to achieve organizational goals, fostering a positive work environment.
- Oversaw inventory management, maintaining optimal supply levels while minimizing waste and unnecessary expenses.
- Reduced operational costs with thorough budget analysis and expense tracking, optimizing resource allocation.
- Facilitated communication between departments, maintaining open lines of dialogue for better collaboration on projects.
- Maintained protocol throughout routine work days and special events.
- Planned and executed events for employees and clients and managed logistics and vendor relations.
- Negotiated contracts with vendors to secure favorable terms and pricing for goods and services procured by the company.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Managed high-level executive calendars, prioritizing appointments and meetings to optimize time management.
- Managed special projects as assigned; delivered results within established deadlines while meeting objectives.
Administrative Officer
Binn Butti International Holdings LLC
04.2016 - 12.2019
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Assisted in achieving company objectives through active participation in strategic planning sessions and goal setting initiatives.
- Ensured compliance with industry regulations by maintaining up-to-date knowledge of requirements and monitoring adherence to guidelines.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
- Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
- Facilitated cross-functional collaboration by acting as a liaison between departments for task coordination and information sharing.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Performed wide-ranging administrative, financial and service-related functions.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Public Relations Assistant
HGM Hospital
07.2014 - 02.2016
- Resolved complaints to maintain customer satisfaction.
- Developed key messaging documents for clients to guide consistent communications across all channels.
- Worked closely with business partners to develop consistent messaging across platforms and departments.
- Handled crisis communications situations delicately preserving company reputation minimizing negative impact.
- Created engaging content for blog posts, newsletters, social media platforms, helping drive website traffic and reinforce brand identity online.
- Assisted during high telephone volumes and customer escalations.
- Coordinated interviews between clients'' executives/media representatives ensuring proper preparation ahead of time.
- Supported event planning efforts by coordinating logistics, creating promotional materials, and managing attendee lists.
- Facilitated successful product launches by securing strategic coverage across print, digital, broadcast, and trade outlets.
- Improved client satisfaction rates by consistently delivering timely and accurate reporting on campaign results.
- Conducted comprehensive competitor analysis to inform strategic recommendations for client differentiation in the marketplace.
- Assisted with planning, development and implementation of company projects and programs.
- Worked closely with other internal departments to resolve customer service issues.
Education
Post Graduate Diploma - Tourism And Hospitality Management
Malta College If Arts, Science & Technology
Paola, Malta01.2021
Master Of Business Administration - Human Resources And Marketing
Vinayaka Missions University
Tamil Nadu, India06.2014
Bachelor Of Science - Zoology
Mahatma Gandhi University
Kerala, India03.2012
Higher Secondary - Science
Kerala State Board
Kerala, India03.2009
Skills
- Strong organization
- Data entry
- Task delegation
- Healthcare experience
- Administrative support
- Reception management
- Work prioritization
- Clerical functions
- Patient scheduling
- Paperwork coordination
- Records management
- Document coordination
- Visitor directions
- Supply ordering
- Records maintenance
- Patient records
- Patient assistance
- Customer service
- Patient records maintenance
- Telephone reception
- Incoming call management
- Medical records management
- Document management
- Inpatient care
- Outpatient care
- Appointment scheduling
- Lab test documentation
Certification
Cretificate of completion of Bio Pesticides
Supervisory Training Certificate
Languages
English
Full Professional
Hindi
Native or Bilingual
Malayalam
Native or Bilingual
Tamil
Full Professional
Timeline
Ward Clerk
NHS - National Health Service
11.2022 - 11.2024
Administrative Executive
McDonald's
03.2020 - 10.2022
Administrative Officer
Binn Butti International Holdings LLC
04.2016 - 12.2019
Public Relations Assistant
HGM Hospital
07.2014 - 02.2016
Cretificate of completion of Bio Pesticides
Supervisory Training Certificate
Post Graduate Diploma - Tourism And Hospitality Management
Malta College If Arts, Science & Technology
Master Of Business Administration - Human Resources And Marketing
Vinayaka Missions University
Bachelor Of Science - Zoology
Mahatma Gandhi University
Higher Secondary - Science
Kerala State Board
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