Kiran Kiran
Banker
Adelaide,SA
Summary
Organized candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Branch Banking Officer
South Indian Bank
09.2019 - 12.2023
- Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
- Enhanced branch efficiency by streamlining processes and implementing new operational strategies.
- Consistently met sales targets through proactive cross-selling of banking products and services.
- Developed strong relationships with clients, resulting in increased referral business and long-term loyalty.
- Managed branch operations, ensuring compliance with all regulatory requirements and bank policies.
- Increased deposit growth by promoting various saving options to customers and highlighting the benefits of each product.
- Maintained a professional atmosphere in the branch, fostering a positive work environment for staff members.
- Optimized workflow processes within the branch, increasing overall efficiency and effectiveness in daily operations.
- Assisted customers with account opening procedures, guiding them through product selection based on individual needs.
Education
Masters - Commerce
D.A.V College
India,Punjab08.2019
Skills
- Financial product knowledge
- Cross-selling abilities
- Cash Handling Accuracy
- Branch operations
- Sales proficiency
- Customer Service
- Branch Operations Management
- Staff Supervision
Additional Information
Teller/Clerk
Worked as a Teller for 3 years, which gave efficiency in handling cash.
Scale I officer(Asst. Manager)
On getting promotion from Teller to Scale 1 officer, worked as a customer service executive from Aug 2023 to Dec 2024, which leads to proficiency in handling customer queries and daily operations at branch banking.
Insurance
With core banking, insurance is been sold to meet the individual score card, also to improve branch score.
Timeline
Branch Banking Officer
South Indian Bank
09.2019 - 12.2023
Masters - Commerce
D.A.V College
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