Kiran Kumari
Dingley Village
Summary
Enthusiastic and dedicated IT fresher with a keen interest in cloud computing, seeking an internship opportunity in cloud computing. Eager to apply theoretical knowledge gained during academic studies in a practical setting. A quick learner with a strong work ethic, I am excited to acquire hands-on experience and contribute to cloud-related projects. I am confident that this internship will provide a valuable platform for me to grow and develop essential skills in cloud computing.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
Content Moderator
05.2019 - 12.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined Email response times for improved customer experience through effective communication techniques.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Monitored social media platforms for any customer complaints or inquiries, addressing them promptly through appropriate channels.
- Developed and updated databases to handle customer data.
- Contributed to team success, consistently achieving call center performance metrics.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
Internship (PHP Developer)
The Kite Group
01.2019 - 04.2019
- Enhanced website functionality by implementing PHP-based solutions and optimizing server-side code.
- Streamlined database operations with effective use of MySQL queries and data manipulation techniques.
- Reduced page load times by optimizing front-end code in HTML, CSS, and JavaScript.
- Provided technical support to clients, resolving issues promptly and enhancing customer satisfaction.
- Contributed to the design of responsive web interfaces utilizing Bootstrap framework for optimal user experience across devices.
- Performed troubleshooting of technical issues within production environment.
- Developed user-oriented visuals and features using front-end languages to increase site traffic.
Education
Master in Information Technology -
La Trobe University
Bundoora, Melbourne, VIC06.2024
Master's in Computer Application -
Punjab Technical University
Punjab05.2019
Bachelor of Computer Application -
Lovely Professional University
Jalandher(Punjab)04.2016
Skills
- Knowledge of Cloud Platforms such as AWS, or Google Cloud Platform
- Knowledge of Virtual machine, Cloud Services like (EC2, S3, Lambda, Google Compute Engine Hypervisor software)
- Knowledge of containerization technologies such as Docker
- Basic Knowledge of cloud computing and data center Technologies
Timeline
Customer Care Representative
Content Moderator
05.2019 - 12.2021
Internship (PHP Developer)
The Kite Group
01.2019 - 04.2019
Master in Information Technology -
La Trobe University
Master's in Computer Application -
Punjab Technical University
Bachelor of Computer Application -
Lovely Professional University
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