Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
References
Timeline
Generic

Kiran Maharjan

Coomera,QLD

Summary

Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with 5 years of experience IT. Recognized for cost-effective system improvements, operational streamlining and positive leadership style. Demonstrated skills in IT support with expertise in Application support, OS configuration, technical troubleshooting, Microsoft Office, and Network management.

Flexible, and able to adapt quickly to new industry trends, learn new skills and technologies quickly, and collaborate with high-performance teams to deliver innovative solutions. Excellent communicator with strong work ethic, and relationship-building skills.

Overview

9
9
years of professional experience

Work History

Senior Technology Officer

Qld Health
03.2022 - Current
  • Configure/install/monitor/support/manage the ICT environments by applying technical expertise.
  • Provide operational support (on-site and remote) to Queensland Health sites as required.
  • Worked in Various Projects to achieve organizational goals.
  • Led agile teams to deliver products quickly and to respond to user requirements.
  • Guided testing process and validation for major software releases.
  • Testing new releases using change management ITIL process.
  • Incident /problem managed through ITIL process.

IT Service Desk- Team Leader

Powertech Wireless Technology.
07.2021 - 03.2022
  • First Point of Escalation including but not limited to MYOB, SharePoint & internal phone system ensuring all queries are logged in Zendesk adhering to SLAs.
  • Generated reports to track performance and analyze trends.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Assisted in development of system security protocols.
  • Assist with creation and maintaining of technical procedures, documentation and standard policies.
  • Deployed Alcatel phone, replacing existing Cisco.
  • Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
  • Resolved workflow issues to optimize team productivity and improve delivery times.
  • Built IT infrastructure to support key business strategies and evolving processes.
  • Determined best methods for IT to support key business objectives.

Service Desk Analyst

Feros Care
04.2018 - 07.2021
  • Front line technical support within phone maintaining customer relation and adherence to Service Level Agreements (SLA).
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
  • Addressed user customer service concerns and decided when to escalate problems to specialist team members.
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Resolved common user concerns by utilizing preset issue resolution scripts.
  • Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed, configured and maintained computer systems and network connections.
  • Provide onsite support with basic network configuration and training to users.

Store Supervisor

Timezone Australia
Surfers Paradise, QLD
02.2015 - 04.2018
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Customer service and Cash handling.
  • Assisting with Games/Machines.
  • Handling disputes among staff members and customers.
  • Cover phone and answer enquiries.
  • Record promotion dates, train and handle stocks

Education

Course - Professional Year Program

Australian Computer Society
Brisbane
07.2017

Master's In Information Technology - Information Technology

Central Queensland University
Brisbane, QLD
11.2015

Bachelor of Information Management - Information Technology

Tribhuwan University
Kathmandu
01.2010

Skills

  • Quick learner & Effective team player
  • Profound team handling skills like Leadership & People management
  • Proficient in SCCM, Imanager, Iprint ,etc
  • Proficient in Microsoft Office 365, HTML, CSS, PHP and Javascript
  • Network Management & Administration Skills - Information Security, router/switch configuration, troubleshooting
  • Project Management – Requirements gathering, project scoping, systems engineering, WBS, Gantt Chart and information management
  • Operating System familiarity – Windows, Linux
  • Android and IOS support
  • PBX, VOIP system configuration
  • Print Servers
  • Client Requirements
  • Monitoring Processes
  • Team Support
  • Data Communications
  • Network Hardware and Software Maintenance
  • Hardware and Software Monitoring
  • Knowledge Base

Accomplishments

  • Built In-house app utilizing Microsoft Power apps, Automate and Sharepoint.
  • Deployed Alcatel Phone (sip and infrastructure) replaced Cisco phones.
  • Winner of Most Value Player of month in IT department.
  • Winner of Employee of the Month at Powertec Telecommunications. (Jan 2022).

Languages

English
Full Professional
Nepali
Native or Bilingual
Hindi
Native or Bilingual

Affiliations

Member of Australian Computer Society (ACS)

References

Provided upon request.

Timeline

Senior Technology Officer

Qld Health
03.2022 - Current

IT Service Desk- Team Leader

Powertech Wireless Technology.
07.2021 - 03.2022

Service Desk Analyst

Feros Care
04.2018 - 07.2021

Store Supervisor

Timezone Australia
02.2015 - 04.2018

Course - Professional Year Program

Australian Computer Society

Master's In Information Technology - Information Technology

Central Queensland University

Bachelor of Information Management - Information Technology

Tribhuwan University

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