Kiran Nandikanti
Kangaroo Flat,VIC
Summary
Accomplished Fuel Station Manager with a proven track record at Ampol, enhancing customer satisfaction and station performance through strategic leadership and operational excellence. Expert in inventory control and customer service, with a knack for interpersonal relationship building and adaptability. Achieved significant improvements in efficiency and team dynamics, demonstrating a strong work ethic and attention to detail.
Overview
4
4
years of professional experience
Work History
Fuel Station Attendant
United Petrol Station
06.2022 - 11.2024
- Contributed to a strong customer retention rate by fostering positive relationships through friendly conversation and attentive service.
- Supported positive team dynamics among coworkers through effective communication strategies and problem-solving efforts when conflicts arose.
- Maintained a professional appearance and attitude while on duty to represent the company positively in all interactions with customers or vendors.
- Performed routine maintenance tasks such as replacing nozzles or hoses when necessary to maintain optimal pump functionality.
- Provided helpful information to customers regarding fuel types, pricing, vehicle compatibility issues, or station policies as needed.
- Improved customer satisfaction by providing efficient and courteous service during fuel transactions.
- Assisted with inventory management by tracking stock levels of fuel, oil, snacks, beverages, and other items for sale at the station.
- Prevented theft or fraud incidents through vigilance in monitoring customer activity around the premises.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Completed daily paperwork accurately, streamlining administrative processes for management review.
- Ensured customer satisfaction by providing friendly service and accurate information on products.
Fuel Station Manager
Ampol
12.2020 - 05.2022
- Collaborated with corporate leadership on strategic initiatives aimed at expanding the company''s footprint within the region.
- Implemented energy-saving measures such as LED lighting upgrades; reducing utility expenses for the station.
- Managed daily operations for efficient fuel dispensing and inventory control, ensuring optimal performance.
- Improved communication among team members by facilitating regular meetings and promoting open dialogue.
- Increased customer satisfaction by implementing new fueling procedures and improving station cleanliness.
- Updated pricing structures in response to fluctuating market conditions, optimizing profitability while maintaining competitiveness within the industry.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Conducted regular inspections of facilities to proactively identify potential hazards or repair needs.
Education
Bechelor Of Science - Computer Science And Electronics
Osmania University
India11.2018
Skills
- Product knowledge familiarity
- Strong work ethic
- Cleanliness and organization
- Patience and empathy
- Self-motivation and initiative
- Interpersonal relationship building
- Customer service
- Teamwork and collaboration
- Customer service and assistance
- Store maintenance
- Attention to detail
- Active listening
- Adaptability and flexibility
Availability
Full time
Reference
Reference can be provided upon request
Timeline
Fuel Station Attendant
United Petrol Station
06.2022 - 11.2024
Fuel Station Manager
Ampol
12.2020 - 05.2022
Bechelor Of Science - Computer Science And Electronics
Osmania University
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