Kiran Rainu
Mount Duneed,Vic
Summary
Hardworking professional with experience in administrative support, medical reception and customer service. Highly organized and self- motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Health E Medical Centre
01.2024 - Current
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Registered and verified patient records before triage with most up-to-date information.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Invoiced patients accurately in line with charging guidelines.
- Performed various administrative tasks by filing, copying, scanning and faxing documents.
- Utilised booking Systems and handle correspondence between patient and doctors.
- New patient Registration by following set procedures.
- Handling Billing/Accounts through Best Practice and Automed.
Administration Officer
Estia Health
06.2022 - Current
- Answered phone calls and emails from staff/clients to address questions, complaints, and needs.
- Managed incoming mail, responding to general enquiries where appropriate or redirecting them as necessary.
- Maintained confidentiality at all times when handling sensitive material and documents.
- Monitored and updated inventory levels through regular stocktaking exercises.
- Greeted visitors and directed patrons to appropriate locations or departments.
- Maintained up-to-date records of staff attendance and absences using computerized systems.
- Assisted employees with questions regarding paychecks, deductions, taxes, benefits.
- Collaborated with Human Resources team to ensure timely processing of new hire paperwork.
- Performed administrative duties such as filing documents in an organized manner.
- Identified opportunities for streamlining processes within the payroll department.
- Managed daily operations of the department including scheduling shifts and assigning tasks.
- Provided guidance to staff on payroll policies and procedures.
- Developed proficiency in using payroll software to process employee time and attendance data.
PCA
Estia Health
10.2018 - Current
- Monitored patient condition and reported changes to the nursing staff.
- Participated in multi-skilled activities, supporting patient-centered approach to achieving desired outcomes.
- Assisted patients with eating, bathing, and grooming, supporting activities of daily living.
Sales Consultant Representative
Modere
06.2018 - 12.2021
- Identified potential leads through cold calling, networking events and referrals from existing clients.
- Demonstrated expertise in developing and executing sales strategies to meet organizational objectives.
- Implemented effective marketing tactics such as direct mail campaigns or online advertising initiatives.
- Provided high-level customer service by responding promptly to inquiries, resolving problems and addressing complaints.
Administration- Team Member
RSH PTY LTD
06.2014 - 11.2015
- Successfully organized inventory to ensure accurate picking of orders in a timely manner.
- Ensured all products were properly labeled before being shipped out to customers.
- Accurately picked orders according to customer specifications and requirements, utilizing RF scanners for accuracy.
- Utilized computer systems to track inventory levels, orders, shipments.
Education
Certificate IV in Health Administration - Health Administration
IHNA
Melbourne, VIC06.2022
Graduate Diploma - Commerce
Federation University Australia
Ballarat, VIC07.2016
Bachelors - Education
KUK
India07.2013
Post Graduate Diploma - Business Administration
Symbiosis University
India07.2010
Skills
- Appointment Scheduling
- Computer Proficiency
- Medical billing and coding
- Documentation and Recordkeeping
- Administrative Support
- Office Administration
- Front Desk Operations
- Data Entry
- Medical Terminology
- Customer Service
- Microsoft Office
- Patient Billing
- Medical office administration
- Best Practice Knowledge
- Telephone Etiquette
- Correspondence Typing
Certification
- NDIS worker Screening Check
- Working with Children Check
- First Aid and CPR
- Certificate III in individual support
Timeline
Medical Receptionist
Health E Medical Centre
01.2024 - Current
Administration Officer
Estia Health
06.2022 - Current
PCA
Estia Health
10.2018 - Current
Sales Consultant Representative
Modere
06.2018 - 12.2021
Administration- Team Member
RSH PTY LTD
06.2014 - 11.2015
Certificate IV in Health Administration - Health Administration
IHNA
Graduate Diploma - Commerce
Federation University Australia
Bachelors - Education
KUK
Post Graduate Diploma - Business Administration
Symbiosis University
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