Kiran Sapkota
Welling City
Summary
I’m a dedicated and results-driven professional with hands-on experience in customer service and computer operations management at Bhatbhateni Supermarket. I take pride in building strong customer relationships, solving problems with empathy, and ensuring data accuracy with keen attention to detail.
With a solid background in software management and troubleshooting, I help maintain smooth operations by quickly identifying and resolving technical issues. As a Computer Operator, I’m skilled in system controls, daily task execution, and data management, ensuring efficiency in every aspect of my work. Collaborative and solution-oriented, I thrive in team environments and contribute to overall operational success.
Overview
3
3
years of professional experience
Work History
Customer Service Worker
Bhatbhateni Supermarket
05.2023 - 02.2024
- Retained at-risk customers by offering customized solutions, empathizing with their concerns, and demonstrating a genuine commitment to their satisfaction.
- Elevated overall team performance through active participation in ongoing coaching sessions and skill-building workshops.
- Handled escalated calls from frustrated customers calmly and professionally, ultimately achieving successful resolutions that satisfied both parties involved.
- Supported new team members in training initiatives by sharing knowledge, best practices, and providing guidance as a mentor.
Computer Operator
Namaste Academy School , and College
03.2021 - 11.2022
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Generated reports covering details about data, system operation, and error monitoring.
- Supported business operations, ensuring backup and recovery procedures were flawlessly executed.
- Ensured smooth workflow through effective coordination with other IT professionals on projects and tasks.
- Maximized hardware performance, conducting periodic upgrades and replacements as part of asset management efforts.
Education
Higher Secondary School - Computer Science
Namaste Academy
Tilottama-14 Rupandehi Nepal01-2023
Skills
- Customer service
- Shipping and receiving
- Computer operations management
- Financial Transactions Oversight
- Help desk support
- Customer relations
- Skilled in Software Utilization
- Systematic Troubleshooting Skills
Timeline
Customer Service Worker
Bhatbhateni Supermarket
05.2023 - 02.2024
Computer Operator
Namaste Academy School , and College
03.2021 - 11.2022
Higher Secondary School - Computer Science
Namaste Academy
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