Kiran Sharma
Parramatta,NSW
Summary
Compassionate and committed Aged Care Worker with a background in IT support and customer care. Skilled in delivering person-cantered support to elderly clients, while also bringing professional experience in using CRM systems, IT ticketing platforms, and troubleshooting technical issues. Comfortable with electronic documentation, care apps, and reporting tools - ensuring smooth communication and accurate record-keeping. Cleared for NDIS and Working with Children Check, with a focus on client safety, dignity, and well-being.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Support Worker
Ashwood Residential Care Service
01.2025 - Current
- Supported residents with personal hygiene, dressing, and toileting
- Maintained consistent home visits, providing tailored support and companionship to three elderly clients, resulting in a 95% client satisfaction rate based on family feedback surveys.
- Provided companionship and engaged clients in light recreational activities
- Assisted with mobility using hoists and walkers
- Reported changes in condition to senior staff
- Maintained infection control standards
Support Worker
Home-Based Aged Care Student & Caregiver
01.2024 - Current
- Gaining practical knowledge in providing personal care, promoting independence, and supporting quality of life for older individuals
- Balancing study with parenting responsibilities, demonstrating strong time management and organizational skills
- Developing communication and emotional support skills through real-life caregiving and home management
- Passionate about delivering compassionate and respectful care to individuals in need
- Consistently follows policies and procedures, adheres to work health and safety guidelines, and completes necessary documentation in line with organizational standards
Education
Bachelor - Information Technology
CT University
India06.2012
Skills
- Personal care & support
- Infection control procedures
- Effective communication & empathy
- Time management & patience
- Safe manual handling
- Respect for privacy and dignity
- Teamwork and reliability
- Follow policies and procedures
- Work safely and practice Work Health and Safety (WHS) guidelines
- Ability to complete documentation and reports according to organizational procedures
Certification
- Certificate III in Individual Support (Age Care & Disability) - Completed
- NDIS Worker Screening Check – Cleared
- Working with Children Check (NSW) – Cleared
- Manual Handling & Infection Control Training – Completed
- Police Verification - Cleared
- Flu Vaccination - Completed
- Covid Immunization - Completed
Other Professional Expertise
- Proficient in Microsoft Office Suite, CRM platforms, and cloud-based systems
- Experience with IT ticketing software (e.g., ServiceNow, Zendesk, Freshdesk)
- Familiar with digital health records and reporting tools
- Strong technical troubleshooting and customer support skills
Languages
English
Availability
- Available for Full-time, part-time, or casual shifts
- Flexible with weekdays, weekends and public holidays
Timeline
Support Worker
Ashwood Residential Care Service
01.2025 - Current
Support Worker
Home-Based Aged Care Student & Caregiver
01.2024 - Current
Bachelor - Information Technology
CT University
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