Kiran Weng
Cairns,QLD
Summary
Excellent interpersonal and communication skills, including multi-lingual abilities to converse in English , and Mandarin, delivering friendly and memorable experiences to customers and enhancing business reputations.
Good work ethic self-motivated and reliable, demonstrate resilience and flexibility in taking on new challenges
Overview
22
22
years of professional experience
Work History
Store Manager
LagardereAWPL Travel Retail
01.2015 - Current
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employee.
- Efficiently create and manage employee rosters to ensure adequate staffing levels.
- Scheduled employees for shifts - create and manage employee rosters, timecard adjustment, approving time-off requests and reporting to payroll.
- Improved store efficiency by assisting with scheduling adjustments when needed to cover shifts or manage peak hours.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Contributed to team sales goals by consistently meeting or exceeding personal targets.
Casual Sales Assistant
Pandora Jewellery
10.2016 - 02.2018
- Maintained clean and organized store, ensuring welcoming environment for shoppers.
- Greeted customers and helped with product questions, selections, and purchases.
- Utilized upselling techniques to promote additional products and increase sales.
- Increased customer satisfaction by providing excellent service and expert product recommendations.
- Assisted with merchandising tasks, creating attractive displays that showcased products effectively.
- Handled customer inquiries and concerns professionally, resolving issues promptly and effectively.
- Maintained clean and organized store, ensuring welcoming environment for shoppers.
Sales Manager of Insurance
Nanshan Life Insurance Company-AIG
07.2002 - 05.2013
- Sales of insurance packages: life, medical and various investment policies. Reaching monthly and
annual targets and goals; exceptional phone skills and customer service. - Working with customers to
streamline their personal insurance needs - Sourcing own clients to work with. Product Promotion etc. Working independently in team environment
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
Education
Bachelor of Risk Management And Insurance -
Ming Chuan University
TaiwanAssociate of Finance -
Southern Taiwan University
TaiwanSkills
- Multitasking and Organization
- Friendly and Positive
- Outstanding communication skills
- Customer Response
- Data entry,POS Systems
- Team Building and Leadership skill
- Schedule Management-UKG system
- Computer literate with proficiency in MS office applications
- Work well under pressure
Timeline
Casual Sales Assistant
Pandora Jewellery
10.2016 - 02.2018
Store Manager
LagardereAWPL Travel Retail
01.2015 - Current
Sales Manager of Insurance
Nanshan Life Insurance Company-AIG
07.2002 - 05.2013
Bachelor of Risk Management And Insurance -
Ming Chuan University
Associate of Finance -
Southern Taiwan University
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