KIRANA PRANOWO

Engaging with clients and supporting them with their daily tasks, attending appointments or community participation. Help build their resilience with a strengths-based approach as well as implementing trauma informed care.

Worked as part of a team during high stress and busy environments to provide customers with efficient and quality service. This entailed operating self-serve checkouts and registers, greeting customers and providing extra assistance when needed.

Answered central telephone system and directed calls accordingly. Responded to queries from callers seeking assistance on bookings and deliveries. Booked in jobs for customers, ensured operations were running smoothly and helped resolve any issues that arose.