Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Certification
References
Timeline
Generic

Kirandeep Kaur

St James,Western Australia

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

Spudshed
Bentley, Western Australia
11.2023 - Current
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Provided exceptional customer service to ensure customer satisfaction.

Education

Bachelor in Community Services - Community And Social Work

Acknowledge Education
Perth

Skills

  • Customer satisfaction measurement
  • Data Entry
  • Complaint resolution
  • Call Management
  • Administrative Support
  • Coordination
  • Microsoft Outlook
  • Medical terminology knowledge
  • Building rapport
  • Active Listening
  • Customer Service
  • Conflict Resolution
  • Customer Relations
  • Follow-up skills

Affiliations

  • Cooking
  • Listening music
  • Enjoying time with family and friends

Accomplishments

  • NDIS Worker Orientation Completion Certificate
  • Certificate Hand Hygiene Medical Module
  • Certificate Hand Hygiene Dental Module
  • Certificate BASICS OF INFECTION PREVENTION AND CONTROL
  • Certificate basics of infection for aged care

Languages

English
Professional
Punjabi
Native/ Bilingual
Hindi
Full Professional

Certification

  • Police Clearance
  • NDIS Clearance
  • Working with Children Check
  • Driving License with L permit

References

References available upon request.

Timeline

Customer Service Representative

Spudshed
11.2023 - Current

Bachelor in Community Services - Community And Social Work

Acknowledge Education

Similar Profiles

CREATE PROFILE
Kirandeep Kaur