Pardeep Kaur
Adelaide
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
IT Support Officer
Cara
04.2022 - Current
- Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience.
- Improved overall network efficiency by implementing system upgrades, optimizing server settings, and troubleshooting issues.
- Implemented desktop imaging strategies that expedited new employee onboarding process thereby minimizing downtime.
- Streamlined IT support processes with effective ticketing systems and prioritization methods for rapid issue resolution.
- Managed vendor relationships effectively for timely procurement of IT equipment while adhering to budget constraints.
- Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, ensuring minimal business disruption.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
IT Help Desk Officer (Volunteer)
University Of South Australia
01.2019 - 11.2020
- Provided technical assistance to customers regarding hardware and software issues.
- Identified problem areas within existing IT infrastructure and recommended improvements.
- Created user accounts, managed passwords, monitored access privileges, and enforced security protocols.
- Maintained records of service requests using help desk management software.
- Monitored performance metrics such as response times, resolution rates.
- Deployed new applications on user machines as requested by end-users.
- Assisted customers with various types of technical issues via email, live chat and telephone.
Education
Master of Science - Information Technology
University of South Australia
12.2020
Skills
- System Administration
- Router Configuration
- Data backups
- ITIL Framework
- VPN configurations
- Self Motivation
- Incident Management
- Hardware Installation
- Remote Access Solutions
Timeline
IT Support Officer
Cara
04.2022 - Current
IT Help Desk Officer (Volunteer)
University Of South Australia
01.2019 - 11.2020
Master of Science - Information Technology
University of South Australia
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