Kirandeep Kaur
Melbourne
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Ikon Services Pty Ltd.
08.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Supervisor
IKON Services Australia Pty Ltd.
10.2022 - 08.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
School Cleaning
ISS Cleaning facilities
05.2021 - 05.2023
- Swept, stripped, and polished the floors of classrooms, offices, and auditoriums
- Cleaned and sanitized restrooms, locker rooms and gym area, properly
- Swept and cleared out corridors, sidewalk, parking lots, ground, and drains
- Updated and maintained logbooks related to routine equipment checks and work done
- Changed electrical fixtures and conducted minor electrical repair work, as requested
- Ordered and replenished all cleaning chemicals and tools, as needed
Team Leader
Ikon Services Australia Pty Ltd
07.2022 - 10.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Kitchen Cleaner
Ikon Administration Pty Ltd
02.2020 - 07.2022
- Vacuumed, cleaned, and polished all floors of buildings, as per customer specifications
- Identified and removed stains from carpets and upholstery, efficiently
- Cleaned and sanitized kitchen and lavatory sinks and fixtures
- Operated and performed maintenance on assigned cleaning equipment’s
- Followed company-specified waste disposal procedures and emptied trashcans
- Maintained cleanliness standards and complied with established safety procedures
Education
Higher Standard -
Kapil Public Sen Sec School
01.2009
Bachelor of arts -
Kota University
01.2011
Skills
- Maintaining Cleanliness Standards
- Versatile Problem-Solving
- Trustworthy Work Ethic
- Efficient in Fast-Paced Environments
- Defective Equipment Reporting
- Workplace Safety Mindfulness
- Upholding Hygiene Standards
- Customer Service Expertise in Retail
- Experienced in Managing Multiple Tasks
- Flexible Shift Availability
- Residential Cleaning Expertise
- Background in Facility Cleaning Services
- Clear Communication
- Team leadership
- Decision-making
- Customer service
- Performance reviewing
Accomplishments
- Supervised team of twenty five staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Interests
- Mindfulness Practices
- Gardening
- Reading
- Passionate about balancing physical health with mental and emotional wellness
- Road Trips
Timeline
Assistant Manager
Ikon Services Pty Ltd.
08.2024 - Current
Supervisor
IKON Services Australia Pty Ltd.
10.2022 - 08.2024
Team Leader
Ikon Services Australia Pty Ltd
07.2022 - 10.2022
School Cleaning
ISS Cleaning facilities
05.2021 - 05.2023
Kitchen Cleaner
Ikon Administration Pty Ltd
02.2020 - 07.2022
Bachelor of arts -
Kota University
Higher Standard -
Kapil Public Sen Sec School
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