KIRANJIT KAUR
Tarneit
Summary
Dedicated and adaptable professional with a Master of Commerce and extensive experience in administration, customer service, front-desk operations, and client support across multiple industries including beauty, education, and logistics. Strong skills in communication, organisation, record management, and problem-solving. Seeking roles in administration, customer service, banking, and office support.
Overview
5
5
years of professional experience
Work History
Administrative & Operations Assistant
Thind Transport
Melbourne
01.2026 - Current
- Prepared driver invoices and processed payments.
- Allocated daily work schedules for drivers.
- Maintained company load records and organised documentation.
- Handled calls, chats, and customer inquiries to ensure timely and effective support.
- Assisted with file preparation, data entry, and administrative tasks.
- Provided guidance to drivers on fatigue management and compliance to enhance safety and adherence.
- Managed daily scheduling for team members and client appointments to optimize workflow.
- Handled customer inquiries, providing timely support and information.
Hairdresser, Beautician & Customer Service Assistant
Jiva Hair and Beauty
Werribee
10.2025 - Current
- Provided hair and beauty services, achieving high customer satisfaction ratings.
- Cultivated strong client relationships, leading to increased repeat business.
- Resolved customer concerns promptly and professionally.
- Managed appointments, greeted clients, and maintained client records.
- Handled POS transactions, cash management, and payment processing.
- Maintained hygiene, safety, and operational standards.
Assistant Professor (Commerce)
Mata Ganga Girls College
Amritsar
01.2024 - 05.2025
- Taught commerce subjects, enhancing student understanding and engagement.
- Prepared lesson plans, assessments, and learning materials.
- Guided students in academic development, fostering critical thinking and analytical skills.
PTE Trainer
Nexxus Immigration and Consultants
Amritsar
02.2023 - 12.2023
- Trained students in PTE modules, enhancing their test readiness and confidence.
- Conducted mock tests and developed tailored training materials to align with student needs.
- Assessed student performance and provided feedback.
- Led interactive training sessions to actively engage students and improve language skills.
- Developed personalized study plans for diverse student needs.
- Implemented effective teaching strategies to improve student engagement.
Front Desk Manager
Nexxus Immigration and Consultants
Amritsar
03.2022 - 01.2023
- Managed front desk operations, appointment scheduling, and client communication to enhance client experience.
- Responded to phone and email enquiries professionally.
- Maintained client records, files, and administrative documents.
- Provided customer support and facilitated efficient office operations to meet client needs.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Mentored new staff on procedures, compliance, and performance strategies to ensure team readiness.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Customer Support Assistant (Chat Process)
Kochar Pvt Ltd
Amritsar
07.2021 - 03.2022
- Provided chat-based customer support for Zomato queries.
- Resolved issues related to late deliveries, food quality, and order concerns.
- Conducted quality audits to ensure adherence to chat guidelines and service standards.
- Supported new agents with training and process guidance.
- Collaborated with team leaders to achieve daily targets.
Education
Master of Commerce - Commerce
Khalsa College
Amritsar, India01-2021
Bachelor of Commerce - Commerce
DAV College
Amritsar, India01-2019
Skills
- Customer Service & Client Handling
- Administrative Support & Record Management
- Strong Verbal & Written Communication
- Time Management & Multitasking
- Teamwork & Collaboration
- Hair Color Techniques
- Problem-Solving & Conflict Resolution
- Training, Teaching & Quality Auditing
- Appointment Scheduling & Front Desk Operations
- Phone, Email & Chat Support
- Hair Care Treatments
- Creative Styling
Additional Information
Full-time work rights in Australia, Available for weekdays, weekends, and flexible shifts, Quick learner with strong adaptability, Excellent interpersonal and customer service skills
References
Available upon request
Timeline
Administrative & Operations Assistant
Thind Transport
01.2026 - Current
Hairdresser, Beautician & Customer Service Assistant
Jiva Hair and Beauty
10.2025 - Current
Assistant Professor (Commerce)
Mata Ganga Girls College
01.2024 - 05.2025
PTE Trainer
Nexxus Immigration and Consultants
02.2023 - 12.2023
Front Desk Manager
Nexxus Immigration and Consultants
03.2022 - 01.2023
Customer Support Assistant (Chat Process)
Kochar Pvt Ltd
07.2021 - 03.2022
Master of Commerce - Commerce
Khalsa College
Bachelor of Commerce - Commerce
DAV College