Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kiranjot Kaur

Pendle Hill,NSW

Summary

Enthusiastic employee eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork. Experience in front desk tasks and computerized tasks including word, excel, access, power-point and many more.

Overview

4
4
years of professional experience

Work History

Team Member

El Jannah
08.2023 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Customer Dealing is a vital part of my job as I am working at the front desk, giving away orders, resolving customer issues.
  • Ensuring items are accurately packed.
  • Always being polite and patient to customers, compensating them in case of mistakes made by the company.

Crew Member

Guzman
08.2022 - 05.2023
  • Making food, dealing and serving customers
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Resolved customer complaints in a professional manner.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Checked expiration dates on all products before serving them to customers.
  • Served food quickly for positive guest experiences.
  • Drove team success by quickly completing assigned tasks.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Part Time Worker

Total Tooling Solutions
04.2020 - 10.2021
  • Customer Dealing, Stock Management
  • Provided customer service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.
  • Assisted in the installation of new products or systems according to manufacturer specifications.
  • Monitored inventory levels to ensure adequate supply for production needs.
  • Conducted quality control inspections on finished products prior to shipment.
  • Analyzed key performance indicators to identify effective strategies.
  • Maintained accurate records of daily activities including quantity produced, downtime, and equipment malfunctions.
  • Investigated potential problems or discrepancies during production runs and took corrective action when necessary.
  • Collaborated with other departments to resolve any issues that arose during manufacturing operations.
  • Communicated regularly with supervisors regarding progress of projects and completed tasks.
  • Worked fast to complete tasks and meet daily deadlines.

Education

Bachelor's in Information Systems -

Western Sydney University

Skills

  • Managing Customer Relationships
  • Resolving problems in an effective and timely manner
  • Computer Proficiency: Microsoft Words, Microsoft Excel & Microsoft PowerPoint
  • Highly proficient with verbal and written English with excellent communication skills
  • Creative, determined with strong interpersonal, relationship building and negotiation skills
  • Leadership, Self-motivation, Adaptability, Teamwork, Reliable and Fast Lerner
  • Good hospitality skills
  • Sales Expertise
  • Line Efficiency
  • Order Management
  • Drive-Thru Operations
  • Quality Control Checks
  • Customer Service
  • Positive Attitude
  • Teamwork and Collaboration
  • Problem-Solving

Languages

English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Full Professional

Timeline

Team Member

El Jannah
08.2023 - Current

Crew Member

Guzman
08.2022 - 05.2023

Part Time Worker

Total Tooling Solutions
04.2020 - 10.2021

Bachelor's in Information Systems -

Western Sydney University

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